Job Description:

Support Engineer

US-NC-Charlotte

Job ID: 2024-10277
Type: Regular Full Time
# of Openings: 5
Category: BCI
Charlotte, NC

Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:
Our Redmond-based client is looking for a Support Engineer for a Hybrid based position in Charlotte NC (3 days a week onsite). This role may require to work weekends occasionally but if so, you will still only work 5 days a week.

Candidate must be US citizen.

Responsibilities

• Performe Root Cause analysis and resolving customer reported issues within the defined SLA.
• The role will consist of 10% meetings, 90% working with Clients customers on support tickets.

Qualifications

• Must have minimum 5+ years’ experience with Power BI.
• Must have minimum 5+ years’ experience with Azure Fundamentals a.
• Must have minimum 5+ years’ experience with MS Fabric.
• Should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS.
• Should have Knowledge of SSAS and SSIS will be an added advantage.
• Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
• Should have strong Communication skills both written and oral.
• Strong ability to communicate clearly and professionally with end users.
• Strong ability to understand complex issues in an often-ambiguous environment.
• Experience in Technical support projects and handling customers.
• Should have worked in customer support projects in the past.
• Strong ability to analyze, interpret and communicate technical errors and solutions.
• Strong email writing skills.
• Should be able to write detailed emails with excellent presentation.
• Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
• Should have strong ability to handle escalations, involve the right parties and deescalate the situations.
• Cross Team collaboration. Passion for technology and customer support.
• Enthusiasm to upgrade technology from time to time.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $40/hr- $43/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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