The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Clinical Systems Support Specialisti n Miami, FL.


Role Description


• Phone support on provider support line
• Provides on-site provider support 4 days a week
• Rounds at the hospital to provide provider support
• Attends hospital huddles
• Partners with the onsite SRM
• Participates in rotational on call
• Understanding of and support for provider data management workflows
• Assist providers with mobile application support and installation for provider used applications, e.g., PowerChart Touch, Fetalink Plus, DMO, Tier 1 support for Careaware, tiger connect
• Assist with go live support for clinical applications as needed
• Partners with Clinical Informatics to understand physician workflows at a Tier-1 support level and refer appropriate Provider support needs to Clinical Informatics.
• Performs provider onboarding support
• Provides basic how to support for Cerner Millennium applications, e.g., PowerChart, FirstNet, BedRock
• Tier 1-1.5 support of physicians at South Miami Hospital.
• Intake of Tickets and Documenting in ServiceNow


Skills & Requirements


• 5+ years of in-person end user, concierge-style support experience
• Must possess experience supporting Cerner Millennium applications and modules
• Proven experience providing mobile application support inclusive of installation and provisioning
• Prior experience with ServiceNow preferred
• Prior experience with Nuance Dragon preferred
• Excellent communication and interpersonal skills required


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1167356 - Vandana Arora