The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the overnight front desk and night audit operations and is support for the Front Office and Assistant Front Office Managers. The Lead Night Auditor serves as the point person with regard to the Front Desk technology systems and in-house guest relations during the overnight shift. The Lead Night Auditor is first point of contact and therefore represents the brand as all guests enter the hotel. Accurately balancing all hotel income and expenses for a 24-hour hotel operating period (including but not limited to room revenue, food and beverage revenue, etc.). Completing and transmitting daily management and accounting reports and support documents. Assisting with other front desk related tasks as needed. Perform check-ins and check-outs, answer hotel main telephone lines, resolve guest's requests and conflicts, according to Sonesta's standards. Strong knowledge of Microsoft Excel, Word, Micros and Opera systems preferred.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work overnight, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
