At Two Six Technologies, we build, deploy, and implement innovative products that solve the world's most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what's possible to empower our team and support our customers in building a safer global future. Two Six Technologies is growing and we are looking for an IT Specialist to join our team. You will work in a fast paced, research driven organization to support help desk functions, manage inventory, support operating system and software installations, and facilitate workspace equipment setup. You will have a customer first approach to support, enjoy problem solving and be flexible with ever changing support needs.This position works out of our Arlington, VA office. Which is at the Ballston metro with garage access.What You'll Do:
Provide responsive and effective 1st and 2nd tier technical support for employees and departments across the company, resolving issues directly or escalating to other IT team members when necessary.
Triage incoming requests, using sound technical judgment to troubleshoot or assign requests to the right resources within IT.
Maintain accurate records in our asset management system (Snipe), keeping track of new equipment, updates, and assisting with inventory audits.
Deploy and configure operating systems, software, and drivers on laptops and workstations using our Mobile Device Management (MDM) tools.
Coordinate with equipment vendors and manufacturers for repairs or advanced support, managing these engagements to ensure minimal downtime.
Assist with on/offboarding tasks, including setting up and wiring desk equipment to support seamless employee transitions.
Keep our inventory and lab spaces clean, organized, and ready for quick access and effective use.
Manage and maintain user accounts, permissions, and access controls to ensure secure and seamless operations across systems.
Document issues and resolutions for our Knowledge Base (KB), creating clear and concise articles to empower users and streamline future troubleshooting.
Develop and manage workflows for the Atlassian Virtual Assistant, ensuring it effectively supports our team's operational needs.
What You Will Need:
1+ year of hands-on experience installing and configuring Windows, Linux, and macOS
1+ year of experience in diagnosing and troubleshooting a variety of office tech issues
Solid experience with hardware upgrades and maintenance, including firmware updates, memory upgrades, and drive replacements
1+ year of experience managing devices with MDM tools
Familiarity with storage technologies like LVM, RAID, and encryption solutions (LUKS, BitLocker, FileVault)
Competency in remote access tools and methods for efficient system support
A working understanding of networking basics, including TCP/IP, DHCP, and DNS
Excellent communication and interpersonal skills
Nice to Have:
Experience with device management tools like JAMF, Intune, SOTI, and/or Mosyle
Background in wireless networking technologies
A deeper understanding of networking fundamentals (routing, firewalls, NAT)
Certifications such as A+, Security+, Network+, or similar
Strong troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Experience with AWS
Experience with python, javascript, react
Experience working with APIs
Clearance Requirements:
Willingness and eligibility to obtain a high-level security clearance
Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements. Salary Range $74,900 - $151,700 USD Looking for other great opportunities? Check out Two Six Technologies Opportunities for all our Company's current openings! Ready to make the first move towards growing your career? If so, check out the Two Six Technologies Candidate Journey ! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our Two Six Technologies News page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at Contact Two Six Technologies . We are happy to connect and cover the information needed to assist you in reaching your next career milestone. Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to accomodations@twosixtech.com . Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Additionally, please be advised that this business uses E-Verify in its hiring practices. EOE, including disability/vets. By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.
