Job Description:

Position Title:  Manager, Risk (M2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Risk Manager will manage and maintain claims and vendor insurance compliance. In addition, duties will involve negotiating Corporate Insurance policy renewals, performing contract review, conducting incident investigations, and performing other risk related matters. The Risk Manager will work directly with the Risk Management Director (RMD) and will be responsible for supervising Risk Analysts.

Responsibilities 

• Supervise and coordinate the administration of all liability and property claims


• Regularly review loss reports and work with the TPA, Litigation Attorneys, and broker to provide strategy and/or additional resources to move claims toward timely resolution


• Analyze incidents and claim demands for potential coverage and report to all necessary policies


• Approve settlement, reserve amounts, ALAE, or claim denials


• Identify loss trends and make suggestions to reduce severity and frequency of losses


• Prepare deductible and SIR recommendations


• Join and participate in incident discussions, as appropriate


• Assist Risk Management Director (RMD) in setting vendor insurance compliance standards


• Responsible for managing team enforcing vendor insurance compliance


• Prepare, review and analyze monthly compliance reports as necessary


• Negotiate and redline risk management provisions in corporate contracts


• Assist Risk Management Director (RMD) in maintaining and updating internal publications and provide Company-wide training


• Identify risk management compliance issues and oversee remediation strategy with management and field personnel when required


• Maintain strong internal relationships with operations, safety, legal, and finance teammates


• Maintain strong external relationships with existing insurance carriers and brokers


• Train, instruct, and supervisor teammates

Education/Certifications

• Bachelor’s Degree or equivalent industry experience and either an ARM or CPCU industry designation. Higher level of education will be considered in lieu of industry designations.

Experience/Minimum Requirements

• Minimum of five (5)+ years of work experience in the risk management r insurance industry.

Expectations

• Strong interpersonal skills


• Computer skills using Microsoft Office and ability to learn a variety of tracking and project management software


• Ability to work on cross-functional activities and form solid business relationships across all functions


• Ability to thrive in a dynamic problem-solving environment and successfully meet deadlines


• Knowledge of commercial insurance policies


• Strong ability to effectively and efficiently communicate insurance compliance issues to management


• Customer service orientation with a strong problem solving approach

Organizational Relationship

Reports to:  Director, Risk Management

Title(s) of direct reports (if applicable):   Risk Analyst

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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