Job Description:

Customer Care Representative

We are looking for a Customer Care Representative for our Agawam, MA facility. In this role you will be able to work with all levels of an organization; he/she must be well organized; be able to understand the SAP computer program thoroughly; work well with customers; have excellent communication skills and must be able to multi-task. This position will report directly to Center Management on delivery reports and daily commitments. This person will provide advanced notification to select customers on priority orders and must communicate with Salesman on customer activity.

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

Your Responsibilities:

• Answering phone calls, emails and returning all inquiries
• Daily interaction with customers
• Research, data collection, data entry, and analysis
• Providing proactive notification of late deliveries
• Coordinate van pick up schedules
• Work with Center Management on:

Customer commitments

Coating schedule

WIP Report

Priority orders

• Other duties as assigned

Your Profile:

• Attention to detail
• Possess the ability to work independently and prioritize tasks
• Reliable, self-motivated, and willing to learn
• Able to communicate effectively with open, honest, and respectfully written and verbal communication
• Create and sustain positive working relationships with peers, managers, and customers
• 2 years of Customer Service experience preferred
• Strong computer skills including Microsoft Office software
• Familiarity with SAP is a plus

Why Oerlikon:

Team Spirit is one of our core values. Collaborating across borders, languages and cultures is key to us delivering results. Supporting our people's growth and development is a top priority. We believe in the creative power of a team that draws strength from welcoming a broad expanse of knowledge, experience and perspectives.

#joinoerlikonus#joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon:
https://www.oerlikon.com/en/brands/

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