Job Description: Universal Weather & Aviation, Inc.
Full Time US UWA Technicians Tampa, FL, US
Job Purpose:
This position is a supporting role for all end user support and corporate technology initiatives related to physical and virtual infrastructure required to support Air Culinaire Worldwide’ s daily operations.
Benefits Package:
Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
Full Time employees are eligible for healthcare and supplemental benefits on the first of the month, following 30 days of employment.
401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
Plan entry is the first day of the month following 30 days of employment.
Three (3) medical plans to choose from, with an excellent employer contribution.
Available Dental and Vision insurance
Company paid basic life insurance, with the option to elect additional voluntary term life.
Company paid short-term and long-term disability insurance.
Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
Health Savings Account and Flexible Spending Account available (for eligible plans)
Generous Paid Time Off Program for full time employees
The IT Support Technician 2 participates as a member of the technology team responsible for supporting the efficient operation of all the ACW infrastructure which includes a mix of hosted solutions, on premise equipment (across 20+ locations), remote data centers, and cloud resources. The candidate will assist in design, implementation, and maintenance of solutions used by internal and external customers. The candidate should foster an environment of consistency and go above and beyond to provide end user support for customers throughout the organization.
Key Duties:
Troubleshoot technology issues.
Install & maintain hardware equipment, computer peripherals and software.
Perform on-site and remote troubleshooting.
Troubleshoot networking and connection issues.
Ability to solve complex hardware & software issues.
Take ownership of the support ticket lifecycle and strive to consistently exceed support SLAs expectations.
Perform asset management duties while maintaining best inventory practices.
Perform asset and user audits in a timely manner.
Actively participate in infrastructure projects with fellow team members.
Assist in training end users on best practices when using company applications, computer hardware and maintaining security standards.
Strive to exceed customer satisfaction levels.
Review existing and emerging technologies to grow skillset and abilities.
Author and document resolutions.
Measures of Success:
Ownership of the IT Support request process, consistently meeting of SLAs.
Overall customer satisfaction.
Delivery of business solutions that meet and exceed the needs of the end user(s).
Successful support in the deployment of leadership team approved technologies for the company.
Completion of training programs and acquisition of certifications.
Inventory levels are properly maintained and reviewed regularly.
Knowledge, Experience and Skill Requirements:
General:
Associate degree or equivalent work experience in Computer Science or related field
Relevant work experience of 5+ years in a technical support role.
Perform tasks and research independently after receiving high-level and/or strategic guidance from IT Leadership.
Excellent communication abilities.
Corporate professionalism.
Strong analytical and critical thinking abilities.
Thorough documentation creation practices.
Proven ability to maintain and continually improve on support levels.
Strong desire for continued learning and growth opportunities.
Technical
Active Directory administration.
Microsoft Dynamics 365.
Microsoft 365 administration.
LAN/WAN and ISP fundamentals preferred.
VPN
Server Administration (Windows, Azure) preferred.
Some level of understanding of concepts such as RDS, VLAN’s, SIP/POTS/VoIP, file sharing preferred
Candidates must have:
Must be able to legally drive and have a current valid driver’s license.
Must be able to work a fluctuating schedule, including weekends and holidays.
Clear driving records.
Positive attitude and team oriented.
Strong organization and logistic skills.
Open to new challenges and constant learning.
Final candidate for the position will be required the following:
Pre- employment criminal background heck
Pre-employment Drug Test
MVR (if applicable to the position)
E-Verify
*We are a promote-from-within company, and top performers can achieve career goals quickly in this fast-paced growth organization!
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
