Tarpy is one of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.
Why Rescue Rooter
$19.00 - 21.00/hr.
Comprehensive benefits package including medical, dental, vision & life insurance
Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family
401(k) plan with company match
Paid PTO, holidays, and sick time
Quality, comprehensive paid training programs
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
Responsibilities
Answer customer calls within a busy office
Set and schedule technician appointments for jobs
Enter customer data into the computer
Respond in a timely fashion to customer queries
Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements
Qualifications
High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
One or more years of experience as a dispatcher
Availability to work flexible hours including weekends
Ability to thrive in a fast-paced environment
A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
Excellent organizational skills and the ability to coordinate multiple appointments
Demonstrated listening, written/verbal communication, and interpersonal skills
Proven ability to meet and exceed set goals
Excellent customer service skills and experience gathering customer information and keying it into a computer
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Knowledge of the local geographic territory
If interested in joining our team and growing your career, please apply today!
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
