SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
Job Description
POSITION SUMMARY
The Client Specialist is the key provider of customer care acting as liaison between clients and our technical laboratory staff. In this position, you will provide our clients with outstanding customer service using excellent communications skills and automated information systems. Must be able to analyze the customers' needs, setup accounts, ensure correct analysis is performed, and transmit the final report of analysis with necessary training.
REPORTING LINE:
Directly reports to: Client Service Manager or Laboratory Manager
JOB FUNCTIONS
Communicate with clients, answering or routing questions as appropriate and liaison between client and technical laboratory staff.
Set up new client accounts in the LIMS and in conjunction with Accounting Department; periodically updating client account information as needed.
Receive and log submitted testing samples, identifying sample priority, verifying sample information, noting special requests and instructions. This includes routine, daily samples, special projects and retrieving samples for retesting or additional tests as requested.
Track tests for timely completion and assure clients receive results on timely basis.
Issue reports, certificates, certificate revisions and document accordingly to meet client needs and within SGS guidelines.
Transfer laboratory test information from LIMS to Accounting for invoicing after verifying for accuracy.
Proactively initiate sales with current or prospective clients that contact the laboratory for expanding current testing activities or developing testing solutions for the client's needs.
Train and convert clients to usage of website for results and information.
Inform management staff of all customer concerns.
Maintain records, files and related to duties.
Ensure quality and confidentiality of client and company information and take an active role in updating Quality System.
Maintain quality protocols for testing area and implement preventative practices.
Assist in other areas of the company as needed.
Promote responsibility, good work habits, a positive work environment and improving customer service.
At all times, comply with SGS Code of Integrity and Professional Conduct.
LEADERSHIP/SUPERVISORY RESPONSIBILITIES
Provides guidance and/or leadership to others, including indirect reports, peers, or managers No
Please provide examples of supervisory responsibilities
Has hiring and terminating responsibilities No
Supervises others No
Number of employees directly reporting
Qualifications
EDUCATION AND EXPERIENCE
High school diploma or equivalent required, college degree preferred. Required
0-2 years experience in a customer service support, preferably in an agriculture testing laboratory Required
LICENSES / CERTIFICATIONS
n/a
KNOWLEDGE / SKILLS / ABILITIES
Must be detail-oriented, well organized, and able to work independently and as part of an effective team.
Excellent communications skills required at the local level with personnel and clients, and with SGS management.
Must be able to work in a fast paced environment.
Strong administrative, analytical and problem solving skills required.
Ability to handle a variety of projects effectively, efficiently and with confidentiality.
ADDITIONAL KSAS
Proficiency in Microsoft Office to include Word, Excel, PowerPoint
EQUIPMENT
This job operates in a professional laboratory environment. This role routinely uses standard office equipment such as computers and phones, but also laboratory equipment, including balances, shakers, extractors, hoods, chromatographs, mass spectrometers, etc
PHYSICAL DEMANDS OF THE JOB
Stand Never
Move or traverse Never
Sit Never
Use hands Never
Reach with hands and arms Never
Climb or balance Never
Stoop, kneel, crouch or crawl Never
Talk/hear Never
Taste/Smell Never
Lift/carry/push or pull Never
Wet or humid (non-weather) conditions Occasional
Work near moving mechanical pats Occasional
Work in high, precarious places Never
Fumes or airborne particles Occasional
Toxic or caustic chemicals Occasional
Outdoor weather conditions Never
Extreme cold (non-weather) Never
Extreme heat (non-weather) Never
Risk of electrical shock Never
Work with explosives Never
Risk of radiation Never
Vibration Never
Bio-hazard Never
NOISE LEVEL
Loud (examples: metal can manufacture department, large earth-moving equipment)
VISION REQUIREMENT
No Special Vision Requirement
Close Vision (clear vision at 20 inches/50 centimeters or less)
Distance Vision (clear vision at 20 feet/6 meters or more)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given post)
Depth Perception (three-dimensional vision, ability to judge distance and three-dimensional relationship)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Ability to see color
AUDITORY REQUIREMENTS
No special auditory requirements
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability
All your information will be kept confidential according to EEO guidelines
