Job Description:

Location: Austin, TX

Description: Our client is currently seeking a Project Manager I


Project Manager


Role Title: Technical Operations Manager


Duration : 6-9 Months



Project Overview:



• Cover the day-to-day operation of the Austin Gfiber drops and installs program


• Review ticket volumes, vendor escalations, and monthly forecasting



Overall Responsibilities: (Share 2-3 sentences about the POSITION)


• Manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installation, and repair work to the customer base.


• Serve as the vendor manager, track and verify invoiced quantities


• Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service.


• Coordinate with Quality Inspections of drops and Installations, and associated reporting.


• Work collaboratively with other departments to address any drop, installation, or repairs issues.


• Work with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market


Top 3 Daily Responsibilities: (3+ bullets of the main responsibilities on the assignment)

Attend weekly business reviews from Gfiber vendors


Communicate with internal stakeholders on vendors daily progress and issues

Ensure escalations are ticketed and assigned to the correct party and track them through to completion


Skill/Experience/Education


Mandatory


Bachelor's degree in construction management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience.

2 years of experience in a vendor management role with customer-facing responsibilities (e.g., managing frontline technicians, frontline construction on customer premise).

2 years of experience managing vendor teams, technicians, supervisors, and/or installers in the telecommunications industry.

Experience managing telecommunication infrastructure, Fiber to the Home/Premise (FTTx) operations, and/or outside plant (OSP) projects.

Experience managing capital, operational, and/or technical programs.


Desired


Lean Six Sigma, PMP, or other relevant certifications.

Experience managing large-scale and dynamic operational projects with changing workflows and competing resources/priorities.

Understanding of CAD, GIS systems and FTTH records/As-builts.

Ability to monitor/review vendors' financial and operational performances.

Demonstrated ability to employ sound troubleshooting skills and problem-solving skills to resolve ambiguous situations.

Contact: syadav06@judge.com


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