OnePeak Medical is seeking a motivated Practice Supervisor who values a healthy work environment and has an interest in changing lives through an innovative approach to health and wellness!
Competitive wage and excellent monthly bonus potential
THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system which believes in, accepts and values all evidence-informed practices and identifies the relationships between health, mind, body and spirit.
VALUES | TRIBE
TEAMWORK. Collaborating to create a meaningful OnePeak experience
RESPECT. Listening without judgment and communicating with positive intent
INFORMED. Communicating, educating, and owning essential information
BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
EXCELLENCE. Boldly expecting the best and being empowered to deliver
Job Summary:
As a LEADER in the OnePeak Medical Tribe, we are caregivers at heart, whether caring for patients directly or supporting those who do. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.
THE PRACTICE SUPERVISOR IS A PRACTICE MANAGER IN TRAINING; DUTIES MIRROR THE PRACTICE MANAGER.
Responsibilities:
Successful management of the day-to-day clinic operations
Ensure the office is staffed appropriately and providers' schedules are optimized
Verify that clinic staff & new employees receive the required documents, training, login, onboarding, and a clear understanding of the OnePeak mission, vision, and culture.
Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture.
Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day. If they cannot complete tasks for some reason, enlist help or assistance to complete them.
Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner
Keep in constant communication with staff members and providers to see how they are doing/if you can help/address questions/concerns.
Provide backup and support to front and back offices as needed
Handle communication regarding billing and scheduling errors
Review providers’ schedules for current and next week to ensure all spots are being filled
Make sure the front desk is maintaining a waitlist for any providers booked out two weeks or more
Manage overtime, timecards, time out, and time off requests of staff in your clinic
Ensure all staff receive appropriate breaks, time out, etc
Ensure no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
Review inventory and verify that the office is stocked with supplies needed for all upcoming appointments
Perform all duties and responsibilities in EHR/EPM following standardized protocols
Send weekly marketing content to the marketing department
Send weekly updates to the operations and facilities teams
Maintain the office space/facility as needed
Address any patient complaints in a timely, professional manner
Coordinate with the operations team and upper administration to carry out our strategic vision
Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance
Monitor faxes/documents and assist when able
Other administrative tasks and duties assigned
Qualifications:
Embody the One Peak T.R.I.B.E. (Teamwork, Respect, Informed, Balance, Excellence) values
Hold self and others accountable for measurable high-quality, timely, and cost-effective results
Determines objectives, sets priorities, and delegates work
Accepts responsibility for mistakes, and complies with established control systems and rules
Must excel in working effectively and communicating with providers, patients, and staff
Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
Ability to communicate and influence change effectively in both written and oral form
Exhibits confidence in self and others; inspires and motivates self and others to perform well
Treats others with respect, keeps commitments, and upholds company core values
Good judgment with the ability to make timely and sound decisions
Exhibits an attitude toward continuous improvement and a standard of excellence in customer service
Looks for ways to develop strategies and standards to improve processes and quality assurance
Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism
Excellent listening ability with a willingness to accept constructive feedback
Demonstrates personal responsibility for keeping up with current industry information
Desire to expand knowledge, skillset and ensure contribution to organizational success
Able to problem solve and provide leadership in solving difficult employee relations issues
Must adhere to the standards of patient confidentiality as outlined by HIPAA
Ability to manage and maintain sensitive information in a confidential manner
Excellent conflict management experience
Proficient in MS Office and computer systems (e.g., patient management software)
Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met
Professional and courteous in tone and information delivery
Be flexible to meet business needs and potentially travel to other clinics
Be prepared to drive a personal vehicle on behalf of the company, requiring successful completion of a motor vehicle history check, possession of a current, valid driver's license, and proper vehicle registration and insurance as per state laws
Ability to travel on occasion (1-2 hours one way to other clinics) as needed
Education and Experience:
High school diploma or equivalent – Required
Minimum of 1 year of Lead or Supervisory experience (preferably Primary Care) - Required
Current BLS and /or CPR/AED Certification – Required
Recent medical assistant experience, minimum of 6 months – Strongly Preferred
Associate college degree in a medical field – Strongly preferred
CMA (Certified Medical Assistant) Certification – Strongly preferred
