Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Responsible for the supervision of the assigned Intermodal Door team and oversees the day-to-day dispatch of all import and export loaded containers to ensure shipments are received and delivered in an efficient and timely manner. Manages to ensure standard processes are followed by direct reports and ensures work load is evenly distributed. Handles and resolves elevated issues by working with other internal departments and external customers. Looks for ways to improve Best Practices and communicates to upper management. Is cognizant that their work affects not just the Intermodal Department, but can have an impact on all other departments within the company.
Service Delivery Coordination
Manages the overall movement of containers to ensure door appointments are met and cargo is loaded/delivered timely
Works collaboratively with internal departments to expedite transport, including but not limited to
Overseas Offices
Home office
Customer service
Operations
Sales
Trade
Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
Serves as an elevated contact for service related issues or requests
Assists sales team with operational questions and/or service limitations prior to filing customer contracts
Cost Management
Scrutinizes accessorial charges to ensure the team is notifying and rebilling the customer for additional transport related expenses including but not limited to
Pre-Pulls
Revenue generating trucker yard and container yard storage
Multi-stops
Drop and picks
Identifies opportunities through macro analysis of customer locations for cost savings which includes match backs/one ways
Refreshes data daily in match back database
Analyze the results and provide dispatchers with potential moves to match
• Determines, if requested by vendors, whether accessorial charges are applicable
Identifies ways to improve Best Practices
Monitors idle cargo to avoid port/rail storage at company expense
Monitors vendor work order discrepancies and serves as elevated contact
Monitors idle aging containers
Guarantees storage charges at rails/ports for service related issues or when applicable based on a service contract
Assists management in the implementation/management of cost savings initiatives and identifying additional cost savings opportunities
Approves spot rates by vendors that do not fall within established house carrier rates
Dispatch Management
Delegates work assignments
Allocates proper work coverage to ensure all duties can be completed on a daily basis by
Monitors staffing levels
Approves/Denies vacation requests
Monitors absenteeism and tardies
Re-allocates staff as needed to support daily/weekly volume levels
Ensures associates adhere to company/departmental policy and procedures
Communicate changes to policies and procedures through written and verbal communication
Serves as Intermodal Technical expert
Assists team members with minor operational issues
Resolves or elevates as needed major operational issues/problems/questions
Act as role model while simultaneously promoting exceptional customer service within the team
Compile weekly key performance indicators
Provide ongoing feedback on employee performance
Establishes goals and sets expectations for subordinates
Vendor Management
Monitors and reports trucker performance
Takes part in truck vendor meetings
Develops and maintains rapport with truck vendors
Monitor truck distribution
Knowledge Skills and Abilities
Solid working knowledge of Intermodal Transportation operating process
Proficient computer skills to include Microsoft Office applications
Detail-oriented person with strong organizational skills
Works Collaboratively within a team
Possesses excellent written and verbal communication skills
Demonstrates strong customer service skills and passion
Demonstrates a sense of urgency
Good interpersonal, organizational and problem solving skills
Can work under pressure in a fast paced environment
