Job Description:

Sr. Engineer - UC

US--

Job ID: 2024-6839
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Remote - United States

Responsibilities

Scope of Role Responsibilities:

• Implement and manage voice solutions for Microsoft Teams Calling and Cisco Unified Communication platforms.
• Collaborate with cross-functional teams to integrate voice services with other enterprise systems.
• Provide technical and customer-focused leadership in voice network planning, design, and optimization.
• Conduct system performance analysis and develop strategies for improvement.
• Change Management approval SME
• Performs in depth analysis of system performance data
• Troubleshoot complex voice network issues and provide resolutions.
• Develop and maintain documentation related to voice network configuration, network mapping, processes, and service records.
• Mentor junior engineers and provide guidance on best practices.

Qualifications

Role Qualifications and Requirements:

• Proficiency with Cisco UC applications, including:
• Cisco Unified Communications Manager, Cisco Unity Connection, and other core Cisco UC components
• Cisco client UC applications, i.e. Jabber
• Working knowledge of various SBCs:
  • Including SIP Trunking with Service Providers
• Hands on experience on Cisco CUBE on both ISR and ASR platforms
• Understanding of PSTN routing
• Working knowledge of Cisco IOS as it pertains to Cisco routing and switching products – CCNA level understanding or better
• Excellent knowledge of SIP and MGCP signaling and call-flows
• Sound understanding of Cisco Call Routing Fundamentals
• Complete gateway configuration and support (including 911)
• Familiarity with VMWare products and virtualization

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

Equal Opportunity Employer, including disability/protected veterans

PI254368898

Salary: $98,000.00

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