At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake, and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.
This position sits in the MTS Access office in San Diego, CA.
Location: 100 16th St San Diego, CA 92101
What you’ll do:
Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
Determine what functional assessments the applicant will be required to undergo
Provide written eligibility determination documentation to Client within ADA required and contracted time frame
Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed
Provide further written documentation to Client upon request
Assist the leadership team in identifying process improvement opportunities
Conduct functional physical and/or cognitive assessment with applicants that may include:
Physical Functional Assessment using an outdoor course
Physical Functional Assessment using an indoor course
FACTS
MMSE
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
Provide required forms to administrative personnel for data-entry and eligibility letter generation
Participate in staff meetings with leadership and/or Client
Participate in community outreach and education as needed
Participate in initial and on-going training as required by MTM and Client
Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client within the contractual deadline
Process mail-in applications within the contractual deadline as assigned
Assist with conducting phone calls to applicants and providers
Conduct phone interviews, as needed
Input all information into Client software (Trapeze) and other software as appropriate
Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
Participate in appeals process, upon request
Maintain a positive attitude when interacting with individuals, support Staff and caregivers
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
Must conform to MTM’s HIPAA standards
What you’ll need:
Experience, Education & Certifications:
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
Skills:
Available to complete "flexible working hours" which may include evenings and weekends as needed by the contract
Experience conducting information-gathering relating to ADA Paratransit eligibility,
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
Excellent organizational and multi-tasking skills
Ability to work flexible hours
Ability to adapt to a rapidly changing environment
Ability to work under limited supervision
Ability to make clear and factual observations
Additional language skills are preferred
Ability to maintain high level of confidentiality
Ability to work well with the elderly and individuals with disabilities
Even better if you have...
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field or Associates in related field preferred
One of the following certifications: Physical Therapist, Occupational Therapist, Physical Therapy Assistant, Certified Occupational Therapy Assistant, Certified Recreational Therapy Specialist, preferred.
Desire to learn additional programs
Knowledge of the public transportation system & services
Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $24/hr
Salary Max: $26/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
