Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed
Essential Duties:
Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
May be responsible for bank opening/closing
Teller transactions
Open and Close Vault
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer
Education/Additional Training or Certifications:
High school Diploma or equivalent
Previous Work Experience:
Previous Customer Service Experience
Previous Teller experience preferred
Software skills including Microsoft Office, Adobe, Internet, and Email
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Bilingual skills preferred: English/Chinese
Work Environment:
This job operates in a professional work environment.
The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
AAP/EEO Statement:
Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender Identity
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
