At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Customer Program Management Office (CPMO) is a customer facing team at Workday that augments the customer program/project management team to help them with program/project governance, program/project management practices and risks associated with dependent projects to ensure effective governance and to go-live on time and on budget per the plan. Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
About the Role
The Program Management Office (PMO) Manager is accountable for coaching and delivering program / project management planning, execution & monitoring, tools, tracking, reporting and communications that enable customer program/project managers to optimally manage their Workday deployment and achieve high customer satisfaction.
Join Workday and help customers realize the full value of their digital transformation.
Responsibilities:
Support the Program Management of a Workday Deployment by supporting the customer program/project leaders. This includes methodology & tools, program/project planning (Customer side tasks / plans) , fact/metric-based tracking & reporting, and program/project communications.
Partner with the Program Management Office (PMO) Executive and both Workday and Customer project leads to build a cohesive, clear, consistent customer experience.
Support the PMO Executive in:
Ongoing evaluation of dependent project dependencies and risks
Milestone Risk Assessments
Routine retrospective / lessons learned workshops
And as needed:
Customer side of cutover planning and/or
Production preparedness / support model readiness for go-live support
Support the customer program/project manager and team leads to ensure alignment to program standards and governance including standards for weekly/ongoing updates to Risk, Action, Issues Decision and Questions (RAIDQ) log, work/task trackers and the project plan.
Understand the scope of the deployment on the customer's organization and the impact to their current business processes and systems.
Apply Workday (or Customer) tools and frameworks for the governance framework, including risk analysis, steering committee artifacts and overall status reporting required to support the deployment and resulting change program.
Leverage project team data to produce executive communication, dashboards, scorecards and weekly status reports using Smartsheet (If Workday tools are being used).
Synthesize information from multiple project areas.
About You
Basic Qualifications
4+ years of experience providing project management in support of large-scale process/technology projects and/or other HR, Finance, Supply Chain technology initiatives in healthcare, financial industries, higher education and/or state & local government.
3+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Other Qualifications
Understanding of project management skills and processes (ex. PMBOK/PMP, Agile and Six Sigma methodologies).
Can work independently and handle multiple assignments.
Strong problem-solving skills with good judgement.
Strong customer service ethic delivering with vitality and handling confidential information discreetly.
Demonstrated innovative ability to handle ambiguity and apply problem-solving skills to quickly identify, understand and mitigate issues.
Strong emotional intelligence and works optimally across teams, overcome resistance and navigate a sophisticated organization.
Sophisticated social skills - both written and oral with the ability to simplify difficult concepts and messages to crucial components and deliver effective messages to a wide variety of audiences.
Demonstrated ability to employ research and analytical thinking.
Have a general understanding of the Workday system.
Basic experience with Smartsheet application.
Ability to travel at least 50%.
Our Approach to Flexible Work
With Hybrid Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
