The International Senior Relationship Manager (SRM) is responsible for managing and retaining a book of business of High Net Worth and Ultra High Net Worth personal & commercial customers (usually $5MM and above). The SRM maintains a highly dedicated professional relationship with each customer to ensure a big picture and unbiased approach to solving their overall financial situation. The SRM coordinates with product specialists such as trust officers, wealth advisors, etc. to integrate solutions; ensures high standards of service quality are provided to customers to strengthen customer loyalty; and adheres to the Bank’s BSA/AML, Compliance and Policies and Procedures.
Responsibilities:
Develop new client business using external knowledge of target market (LATAM)
Assesses customer goals and needs and provides comprehensive advice to customers on proper banking (deposit and lending) products
Keep abreast of financial products (including investments & trusts) to provide the best advice and optimize cross-selling potential
Use available tools and applications to prepare and deliver proposals based on clients’ goals and needs
Coordinate client meetings with product specialists (trust / investments / mortgages) to support the sale of products and services
Coordinate, integrate and deliver proposals jointly with different areas and units of the bank and subsidiaries
Identify potential customer issues and channel them with the units responsible to solve them, ensuring the process of resolution is administered within the established parameters of quality and efficiency. Follows-up until issue is resolved
Seek constant feedback by customers and identify quality issues within the group to ensure high levels of customer satisfaction
Actively participates in any required personal, corporate and business line training; as well as corporate and networking events
Become aware of overall customer profitability and how pricing proposals may impact risk-adjusted returns going forward. Obtain a general knowledge of products and services offered by the group through its multiple units. Become proficient in estate planning and trust related services
Maintain a complete and up to date file on each relationship to be used for business development and BSA/AML purposes
Review various anti-money laundering activity reports created by the Compliance / BSA Department to detect unusual activity in customers’ accounts. Investigate such activity and obtain from customer the explanation and documentary validation as appropriate. Escalate problems and issues to supervisor
Answer accurately and on a timely manner BSA/AML inquiries. Prepare annual certifications of high-risk accounts. Complete assigned training on compliance to keep abreast of regulations
International Senior Relationship Managers who hold a FINRA license will be required to maintain their license in good standing by adhering to policies and procedures, including completing firm and regulatory trainings, and by raising awareness of any issues that may affect the good stance of their personal licenses or the Firm’s. They must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings and product meetings.
Functional Skills & Knowledge Requirements: Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time and have the ability to manage change. Must possess business communications skills such as advanced writing, listening and have office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, advanced statistics, effective presentation skills, creative skills, ethics management and conducting effective meetings and research assessment are required. Internet, CRM Tools and MS Office Skills, including MS Word, MS Excel and MS PowerPoint are required. Must have sales, negotiation and relationship management skills.
Minimum Education and/or Certifications Requirements: Bachelor’s degree in finance, business administration, economics or JD or Law Degree. FINRA Series 7 and Series 66 a plus. A masters’ degree or other well-known professional certification such as TEP, CFA, CFP are desired. Technical Requirements: Ability to manage large relationship accounts independently Proven interest incapital markets Applied knowledge of banking regulations
Technical and/or Other Essential Knowledge: Dexterity in the use of financial systems and applications. Possesses knowledge of investment and banking products. Must have superior sales, negotiation and relationship management skills. Can manage large accounts and Financial Institutions accounts independently. Ability to travel at a moment's notice. 25% travel required
