Job Description:

IT Technician

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

Assist leading a team that provides hardware and software installations, troubleshooting, updates and maintenance expertise for approximately 200 users who have various levels of computer expertise, via an online Technical Support Help Center. Will work with a variety of hardware including desktops, laptops, tablets, printers, scanners and smartphones in a networked environment. Will have an opportunity to refine skills related to the installation, maintenance and troubleshooting of various operating systems, databases, development environments, analytic and other types of software and security-based tools. Will evaluate and recommend hardware and software solutions based on the needs of the researcher.

Physical Effort

Generally sedentary. Some walking between buildings on campus will be required.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.End User Computing Analyst II

Job Family: Information Technology

Job Sub Family: End User Support

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 3

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: 8:30 am - 5:00 pm, M-F

Work Arrangement: 8:30 am - 5:00 pm, M-F

Hiring Range: To be determined based on qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable

PI254364194

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