Job Description:

Covenant Logistics


Extended Coverage I


Job ID: 2024-3888
US-TN-Chattanooga
Run Group: Landair Transport
Type: Regular Full-Time

Overview

The Extended Coverage I is a key operations link between Covenant, Professional drivers, and our customers. This position works outside of regular business hours to manage the fleet team and customer interactions by Coaching/mentoring a group of experienced professional drivers, providing excellent customer relations,
ensuring safety and regulatory compliance, implementing cost initiatives, assigned projects and reporting business results.

Responsibilities

• Coach/Mentor a team group of experienced professional drivers
• Provide excellent customer relations
• Ensure safety and regulatory compliance
• Implement cost initiatives
• Complete assigned projects
• Report business results
• Review the shift turnover from the previous shift and take the required action
• Work with other internal departments to resolve customer or company issues when necessary.
• Maintain measurable items to indicate how well the team/account is performing.

Fleet Management duties may include:
• Track and trace the trucks in the morning and through the day.
• Track and manage home time requests in accordance with accounts expectations.
• Maintain positive and productive communication with drivers to deliver on time, prevent service failures,
and reduce turnover.
• Receive ETAs and PTAs and manage throughout the day.
• Receive confirmations of load assignments.
• Driver retention of a quality driving force through exceeding the needs of our drivers during off hours
• Develop an effective working relationship with assigned professional drivers and understand the needs
and performance of each professional driver.
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing
feedback for the professional driver.

Customer Service duties may include:
• Manage and solicit business from a specific or assigned number of customers by using daily available
capacity.
• Solicit freight from existing customer base when demand indicates.
• Negotiate freight rates with customers that do not have contract rates.
• Communicate with customer to maintain good miles as well as meet operational needs (Home time,
safety, maintenance, etc....)
• Commit to and receive detailed customer load information by telephone, fax, or electronic tendering.
Input all load information into computer system accurately to ensure system integrity.
• Monitor and trace loads so that follow up can be made to customers regarding late pickups and or
deliveries, as well as any other load changes that may occur.
• Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of
customers.
• Assist in collecting and maintaining current customer information in the system.

Qualifications

Knowledge Skills, and Abilities

• Knowledge of DOT regulations and Driver HOS

• Excellent interpersonal and organization skills
• Ability to work in a fast paced and always changing environment
• Ability to demonstrate a high level of proficiency in Microsoft Office Products
• Self-motivated with the ability to work unsupervised

Education and Experience
• 1+ Experience in Transportation industry, preferably in Fleet Management, Load Planning or Customer
Service
• High school diploma required
• Bachelor’s Degree and/or 2 Years equivalent work experience in Business, Logistics, or other closely
related field preferred
• AS400 experience preferred

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $40,000 -$62,130
Pay Grade: 6

401(k) match, Serious Health Condition Pay
Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor

PI254281465

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