IT Support at The Judge Group Inc.

Posted in Other about 3 hours ago.

Location: Saint Albans, Vermont





Job Description:

Location: St. Albans, VT

Description: Our client is currently seeking an IT Support



Job Title:
Desktop Support




Location:
Burlington, VT



Position Type: 6 Months Contract (Possible Hire)




Required Skills:

  • Typically requires technical school certification or the equivalent of 2-4 years of relevant experience
  • Knowledge of relevant software and hardware systems
  • A+ certification is desired
  • Service Now ticketing system (SNOW)
  • Know how to set up iPhones for end users
  • Have an experience with industrial sites
  • Know how to repair PCs on some level, troubleshooting printers
  • Quick thinker, solution resolver



Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written, and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit



Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional service skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  • Understands and follows all documented service operations policies and procedures.

  • Other duties or certifications may be assigned to meet business needs



Contact: shabeeb@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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