Job Description:

Location: Flint, MI

Salary: Negotiable

Description:

Job Title: Service Desk Analyst



Location: Flint MI 48502 (Hybrid 3 days in week)



Type: 6+ Months Contract



Contract : Only W2 Accepted




Detailed Description:

• Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals.
• Compile documentation necessary for effectively fulfilling customer needs.
• Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful.
• Follow up with customers to ensure issue has been resolved.
• Drive initiatives that improve the service desk.
• Partner with internal support groups in providing the best service to our colleagues.
• Other duties as assigned.

Basic Qualifications:

• Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
• Associate degree.

Preferred Qualifications:

• Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.
• Previous banking environment experience preferred.
• Ability to demonstrate professional verbal communication skills.
• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material.
• Ability to professionally handle irate customers.
• Ability to use a headset and to sit for long periods of time.
• Experience with Microsoft Office applications and the Internet.
• A+ and Network+ certifications.
• HDI certifications.

Contact: smishra02@judge.com


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