Job Req ID: 25372

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Super Micro Computer, Inc. is currently in search of a Service Program Manager who will take on a crucial role involving strategic planning and coordination across various departments, particularly focusing on new and existing opportunities. The ideal candidate will serve as an individual contributor, collaborating closely with Engineering, Sales, and other extended teams to ensure that post-sales Services proposals align with customer requirements.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Formulate comprehensive Service project plans, encompassing scope, objectives, and timelines
• Collaborate across departments to establish project requirements, specifications, and deliverables
• Devise Service Processes and oversee their implementation within the organization
• Define escalation pathways related to project timelines and process enhancements
• Engage with cross-functional teams to guarantee customer satisfaction and timely issue resolution
• Stay abreast of emerging business needs and collaborate with stakeholders to deliver relevant products and services
• Develop a strategy for logistics planning and coordinate with vendors to achieve departmental sustainability
• Supervise project execution, ensuring adherence to safety, quality, and regulatory standards
• Identify potential risks and create risk mitigation strategies to minimize disruptions to the project schedule and budget
• Evaluate and manage changes in project scope, ensuring proper documentation and approval procedures are followed
• Establish and maintain comprehensive project documentation
• Occasional domestic and international business travel, accounting for less than 15% of working time

Qualifications:

• Bachelor's degree plus a minimum of 3 years of experience in computer systems or equivalent expertise
• Familiarity with Technical Services and related professional services
• Previous experience in roles such as Project Manager, Production Manager, or with large-scale Hybrid support organizations
• A deep understanding of Service infrastructures and support models
• Proficiency in Windows, Linux, Networking, and virtualization is essential
• Fluent in English, including speaking, writing, and presentation skills
• Strong organizational and communication abilities

Salary Range

$82,000 - $118,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.