Position Summary: The Service Manager Build to Rent coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. The Service Manager Build to Rent will be working remotely, with multiple site visits weekly and running between one and four communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.
Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.
Responsible for the upkeep and security of all property-issued tools.
Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
Participates in the site staffing needs in conjunction with the Community Manager Build to Rent.
Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
Has a complete understanding and working knowledge of the company’s policies and procedures. Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.
Other duties as assigned
Minimum Qualifications/Skills:
Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
Ability to work remotely.
A positive, motivating and team- oriented attitude.
Strong organization skills; being able to manage warranty requests with multiple vendors.
Basic computer skills/knowledge required to perform job functions
Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
Strong communication and interpersonal skills, and a positive, team-oriented attitude
Ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid driver’s license and/or reliable transportation required
Ability to travel to and work onsite up to a minimum of 95% of the time.
Desired Qualifications/Skills:
HVAC certification
E.P.A Certification required (Type II – domestic HVAC systems)
CPO (Certified Pool Operator) required
CAMT preferred or ability to obtain within the first year of employment
HVAC, supply purchasing and bidding experience helpful
E.P.A 410A certification preferred or ability to obtain within the first year of employment
Working knowledge of Microbial Growth preferred
Minimum Qualifications/Skills:
Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
Ability to work remotely.
A positive, motivating and team- oriented attitude.
Strong organization skills; being able to manage warranty requests with multiple vendors.
Basic computer skills/knowledge required to perform job functions
Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
Strong communication and interpersonal skills, and a positive, team-oriented attitude
Ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid driver’s license and/or reliable transportation required
Ability to travel to and work onsite up to a minimum of 95% of the time.
Desired Qualifications/Skills:
HVAC certification
E.P.A Certification required (Type II – domestic HVAC systems)
CPO (Certified Pool Operator) required
CAMT preferred or ability to obtain within the first year of employment
HVAC, supply purchasing and bidding experience helpful
E.P.A 410A certification preferred or ability to obtain within the first year of employment
