Purpose:

Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with affected customers to notify them of potential late deliveries or problems.

Job responsibilities:

• Processes customer invoices and assembles delivery paperwork.

• Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.

• Breaks down driver packets and processes customer invoices.

• Collaborates with Customer for late truck notifications. May engage Customers Care for service escalations.

• Sorts, separates, and files invoices, route packets, and driver inspections.

• Completes data entry of equipment information, driver start/end times, and actual delivery times.

• Handles all incoming calls and emails.

• Re-dispatch drivers as needed for coverage and to support on-time deliveries.

• Dispatch repair services for equipment break downs and handle accident reporting procedures.

• Maintains a clean and safe working environment.

• Reports violations of company policy to supervisor.

• Performs other relevant job duties as required.

Experience:

Transportation/Dispatch experience preferred but not required.

Knowledge/ Skills/ Abilities:

• Understanding of Safety guidelines
• Must have the ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
• Ability to prioritize and work independently with good organizational and time management skills
• Must have good communication skills including the ability to effectively communicate with all levels of employees
• Astute, close attention to detail
• Proficient in Microsoft Office Applications
• Familiar with delivery routes and DOT rules and regulations
• Understanding of procedures in other areas of the warehouse for a more global understanding of all processes

A GREAT PLACE TO GROW!

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.