The Technical Project Manager role will be accountable for the overall success of the HealthShare Cloud customers during the implementation of new product functions. They will be responsible for overall implementation strategy, defining roles and responsibilities across the multiple organizations and people involved. They will coordinate all steps and tasks in the project, including level of effort estimates, quotes, ensuring on-time completion of all aspects, and eventual go-live and customer value achievement. They will be responsible for the quality of implementation. They will also be responsible for ensuring the project is completed cost effectively and to the customer's satisfaction.
Responsibilities:
Engage with customer executive team and lead project stakeholders' relationship.
Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team.
Quote implementation projects level of effort.
Implement agreed project governance, steering, and change control processes.
Manage project scope and lead change request negotiations.
Build and maintain the project plan.
Create and maintain standard project artifacts e.g. Project Charter, Comms plan, RACI matrix, risk log.
Maintain the project library.
Manage the project budget and be accountable for the project P&L.
Produce regular project reports and management updates.
Project outcomes Benefits Tracking.
Manage lessons learned activities.
Work with the ISC Solution Architect/Tech Lead and the implementation partner to ensure all tasks are included in the project plan.
Manage the completion of all tasks, including those of the implementation partner according to the timeline.
Manage the engagement of the implementation partner, including time management, during the project lifecycle.
Manage transition to the Operations and Support teams post go-live.
Provide advice and best practices to customer engaged in the deployment of InterSystems solutions.
Other duties may be directed by the company from time to time.
Key Characteristics:
Comfortable working as part of a team
Proactive and positive approach to problem solving
Enthusiastic about customer and team success
Good communicator
Ability to work calmly under pressure
Flexible in the face of change
Ability to negotiate
Qualifications:
5 years of experience in enterprise software implementation projects
2+ years of customer facing implementation of vendor healthcare IT products
Proven ability to lead and deliver results within project driven timelines
Good presentation and communication skills across all levels of an organization
Ability to work within a team in a cross-cultural environment
Available for consultation beyond normal business hours if necessary and willing to travel when required
Knowledge and Experience with InterSystems technology is a bonus.
Education:
University Degree or 7+ years in related field
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .
