Representative, Customer Service at The Judge Group Inc.

Posted in Other 18 days ago.

Location: Portage, Michigan





Job Description:

Location: Portage, MI

Salary: $17.00 USD Hourly - $18.50 USD Hourly

Description: Our client is currently seeking a Representative, Customer Service



Job role : Customer Service Representative



Location: Portage, MI



Duration: 12+ months

  • Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
  • Follow standardized process to ensure 100% quality for all orders.
  • Accountable for all record-keeping as appropriate and in accordance with Clients specifications.
  • Understands, interprets and explains detailed information of printed material and processes.
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
  • Maintain continual positive attitude, builds relationships and fosters teamwork.
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
  • Flexibility in responding to new and rapidly changing situations and environment.
  • Demonstrates an understanding of how decisions impact customers and markets.
  • Participates in the creation and continuous improvement of standardized work.
Job Requirements:
  • High school diploma or equivalent required.
  • 0-2 years relevant experience required.
  • Prior understanding of customer service and order entry preferred.
  • Local candidates preferred Kalamazoo/Portage Area


Contact: rchauhan@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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