Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! #Margaritaville #HollywoodBeachJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #BeachLife
Overview
Are you a strong swimmer with a passion for water safety? Dive into an exciting opportunity as a Flow Guard. As a Flow Guard, you will play a vital role in ensuring the safety and well-being of our guests by monitoring the flowrider surfing machine and pool area, enforcing safety rules, and providing excellent customer service. Join our energetic team and enjoy a rewarding career that combines your love for swimming, people skills, and dedication to safety.
Summary:
Be the friendly face and watchful eye at our pool area
Ensure the safety of guests by enforcing pool rules and responding promptly to any emergencies
Provide exceptional customer service and assist guests with inquiries or concerns
Conduct regular inspections of the pool area and equipment
Monitor swimmers and maintain a safe and clean environment
Collaborate with team members to ensure a smooth and enjoyable guest experience
Participate in ongoing training and skill development opportunities
Contribute to a positive and friendly atmosphere for guests and colleagues alike
If you have a passion for water safety, excellent communication skills, and enjoy interacting with guests, apply now to become a valuable member of our Life Guard team! Be part of our mission to create a safe and enjoyable environment for our guests, and embark on a rewarding career in hospitality.
Responsibilities
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Moving heavy towel bins. * Assist with Flowrider tickets * Distributing towels to and from guest. * Assist with cabana reservations * Knowledgeable/ able to schedule Parakeet Club reservations. * Maintain complete knowledge of All resort facilities/services, hours of operation. * Access all functions of computer system including opentable, pos for flowrider, retail and kids camp * Answer telephone calls within 3 rings, using correct salutations and professional telephone etiquette. * Process all reservation requests, changes and cancellations received by phone or in person. * Ascertain callers' needs through open-ended questions. * Obtain all designated information to book a reservation. * Accommodate special requests and designate such in system. * Access guest history records to best service guests; maintain accurate information in guest history files.. * Verify availability. Suggest alternate sections for sold-out sections. * Explain cancellation policies to guests.
Qualifications
Current certification in Lifeguarding, First Aid, and CPR/AED
Strong swimming skills and ability to perform rescues when necessary
Excellent communication and interpersonal skills
Ability to remain calm and composed in emergency situations
Physical fitness and stamina to meet the demands of the role
Customer service-oriented mindset with a friendly and approachable demeanor
Ability to work well independently and as part of a team
Flexibility to work varied shifts, including weekends and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
