University of Iowa Hospitals and Clinics department of Guest Services is seeking a 50% Patient Escort - Valet Parking. This position will be part-time 50% with hours to be scheduled between 2pm-6pm Monday-Friday.
Job Duties:
Safely drive valet parked vehicles
Perform valet parking duties as assigned
Greet patients and guest upon arrive to the hospital
Transporting and assisting UIHC ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination
Deliver wheelchairs to assigned areas
Problem solve when service recovery is needed
Assist patients and guests with questions and way finding needs
On occasion, drive a motorized transportation cart
Safely, perform guest services dispatch duties
Deliver moveable medical equipment throughout the hospital
Clean and store equipment
Drive late evening shuttle and perform other duties as assigned
Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.
Minimum Eligibility Requirements:
Ability to read, write and follow instructions
Special Qualifications:
Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
Desired Qualification:
Excellent customer service skills; experience working with the general public in a service environment.
Excellent interpersonal communication skills; experience working with internal and external customers.
Ability to use a mobile phone and other electronic devices.
Ability to understand basic floor plan of UIHC.
Basic computer skills.
Ability to safely drive all types of vehicles.
Ability to exceed customer expectations.
Ability to move across long distances and remain in a stationary position for extended periods of time.
Ability to perform duties indoors and outdoors
Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Please contact Joseph Beebe at joseph-beebe@uiowa.edu with any questions.
