At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.
The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.
About the Job
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Position Overview:
As the Director of Change Management & Communication in the Patient Support Services (PSS) function, you will be responsible for developing and executing communication strategies that ensure all stakeholders are informed, engaged, and aligned during the implementation of key initiatives. This position will collaborate with internal and external stakeholders to craft consistent messaging, monitor the impact of communication efforts, and establish metrics to track the success of change management initiatives. Reporting to the Head of Evolution & Execution, this position will play a crucial role in driving successful organizational change and enhancing employee engagement.
Key Responsibilities:
Communication Plan Development and Execution
Create and execute comprehensive communication plans that support the implementation of change initiatives within the PSS function.
Ensure that all stakeholders, including employees, leadership, and external partners, are informed and engaged throughout the change process.
Stakeholder Collaboration and Messaging Alignment
Collaborate with key internal and external stakeholders to develop and align on clear, consistent messaging for effective communication across the organization.
Work closely with senior leadership, HR, and other relevant teams to ensure that messaging reflects the company's values and objectives.
Impact Monitoring and Evaluation
Monitor and evaluate the impact of communication efforts on employee engagement, satisfaction, and overall organizational alignment.
Use feedback and data to continuously refine communication strategies, ensuring that they effectively support change management goals.
Establish Metrics and KPIs
Develop and implement metrics and key performance indicators (KPIs) to track the success of change management and communication efforts.
Provide regular reports and updates to senior leadership on the effectiveness of communication strategies and their impact on the organization.
About You
Basic Qualifications:
BA/BS degree in Communications, Business, Organizational Development, or a related field.
7 or more years of experience in change management, communications, or organizational development, or a related field within the pharmaceutical or healthcare industry.
Experience in patient support services, change management, communications, or a related area within the pharmaceutical industry.
Preferred Qualifications:
Advanced degree (MBA or clinical degree, etc.) preferred
Proven experience in developing and executing communication strategies for large-scale organizational change initiatives.
Strong collaboration skills with the ability to work effectively with cross-functional teams and stakeholders at all levels.
Excellent communication and interpersonal skills, with the ability to craft clear and compelling messages.
Experience in monitoring and evaluating the impact of communication efforts, with a data-driven approach to decision making.
Strong understanding of change management principles and best practices.
Ability to thrive in a fast-paced, dynamic environment.
Why Choose Us
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
