The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 130,000 living alumni around the globe.
Job Summary
As part of the Kelley School Infrastructure team, the candidate will be responsible for the administration and support of both physical and virtual servers, ensuring optimal performance, security, and scalability. This position will handle file server hardware, orchestrate client-side network changes, print management, and tier 2 Windows end-user support in collaboration with the Help Desk and Network Operations Center (NOC).
Department-Specific Responsibilities
Assists in disaster recovery planning, vulnerability assessments, and provides support for innovation and infrastructure projects as well as faculty research projects.
Performs project management and coordination for infrastructure-related projects
Maintains the security and efficiency of assigned servers, implements updates, manages patches, and ensures compliance with security best practices.
Supports Kelley's Active Directory Organizational Units (OUs), including group policy, group accounts, mailbox and calendars.
Supports Windows print management, ensuring seamless integration across the enterprise.
Manages and supports server hardware, including physical and virtual servers.
Performs server OS management, patching, and updates.
Assists and leads networking tasks related to Wi-Fi, VLAN, DNS, DHCP reservations, and other networking components, coordinating with Help Desk and escalating to NOC as needed.
Manages print server hardware and administration, coordinates with IT Purchasing, IU Print, and maintains print server environments.
Provides support for escalated ServiceNow tickets, Teams inquiries, and other technical issues as part of the Help Desk team.
Manages and supports Active Directory group accounts.
Administers Exchange mailboxes, including calendars, distribution lists, and permissions.
Conducts regular vulnerability assessments, performs mitigations for assigned servers, and assists in security reviews.
Participates in various infrastructure and innovation initiatives to improve the IT environment.
Assists faculty with research-related IT needs and projects.
Helps in disaster recovery planning, reviews, and execution.
Performs PowerShell scripting
Performs vulnerability and security management
General Responsibilities
Conducts experienced assessments to understand client business needs and strategic direction and identifies technology solutions to achieve goals; consults with IT staff and business users to identify, analyze, refine and document business requirements and processes and develop associated solutions.
Facilitates and leads interviews, focus groups, and workshops to establish current and future business requirements; coordinates the communication between stakeholders and service owners in order to effectively implement solutions.
Performs experienced business analyses, including construction of data models, business use cases, process flows and technical specifications for transition to IT solutions; establishes system requirements through functional and technical assessments of existing software.
Provides stakeholders with necessary analysis documentation for buy-in, leadership decision, and implementation; conducts walk-throughs of recommended system functionality and prototypes with business users in small group or large group settings.
Ensures uniform documentation presentation and content structure including, but not limited to, online documentation.
Develops test plans and conducts system/integration testing; tests changes, enhancements, and new programs or functions to ensure they meet business needs.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree
Preferred
Bachelor's degree in Computer Science or a related field
WORK EXPERIENCE
Required
2 years of business analysis experience working on complex problems and producing concrete, actionable solutions
Preferred
1 year of experience in Windows server administration, end-user support, network management (LAN), or related technical roles
Experience with hardware and software procurement and vendor management
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Demonstrates analytical skills
Service-oriented and skilled in providing positive, friendly customer service
Preferred
Experience with SQL server management and web server application management
Experience with Linux server administration
Knowledge of VMware or similar virtualization environments
Experience managing Exchange mailboxes, distribution lists, and calendars
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: General Administration
Job Family: Business Analysis Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
