Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
WHO WE NEED
We are looking for a talented, friendly, and energetic Ops Lead to join the VEG family! You are someone who is energized by helping people. In fact, you LOVE people and are passionate about solving their pet problems. Someone who is excited by providing and guiding exemplary customer service ensuring for a smooth and seamless experience for our customers.
WHAT YOU'LL DO
Drive the customer experience and the VEG triage including, but not limited to providing a 3D experience, modeling the way, executing our spikes, rounds participation
General hospital maintenance including, but not limited to: cleaning, laundry, stocking, and inventory.
Drive the customer experience and host the VEG triage
Manage customer wait times
Handle all phone inquiries, transfer calls to appropriate party
Ensure prompt greeting for customers and their pets
Oversee reception desk is tidy and the refreshment center fully stocked
Supervise that customer/patient information is entered accurately in company software, payments are processed correctly
Manage cash drawer reconciliation and oversees EOD processes
Confirm the front desk is covered, managed and maintained at all times
Train and monitor new hires in daily front desk processes and operations
Manage inventory counts and audits for all hospital products and supplies
Manage inventory controls such as reorder points, expiration dates and product turnover
Maintain spend within budget set by HM
Develop and maintain contacts for vendors, service reps and drug reps
Drive upkeep and organization of storage room, pharmacy and any other areas supplies are stored
Maintain log of all invoices
Ensure all stock areas meet OSHA guidelines for safety
Lead communication regarding inventory with the team
Lead training on inventory management
WHAT YOU NEED
Prior experience with animals in a veterinary environment is a major plus!
Must have 1-2+ years of supervisory experience
Have a servant leadership mentality and lead by example
Knowledge of Infinity/ImproMed is a major plus
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation
Something new every day - you'll never be bored in emergency medicine
We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
Generous employee pet discount
Referral rewards - tell your friends why they should come work for VEG too!
Health, Vision, and Dental Insurance
401K w/ company match
Paid parental leave - 10 weeks of paid leave at 100% of regular salary
Unlimited Continuing Education opportunities - we want to help you grow in your career!
Flexible work schedules for a true work-life balance
Growth and relocation potential
Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
Lastly, because while our work is serious, we believe that it should also be fun!
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
