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Education: High school diploma or GED. Bachelor's Degree in a related field is preferred.



Experience: A minimum of 2 years of experience working with families in a related field.



Supervises: None.



Summary: The Family Support Coordinator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.


To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:



Essential Functions:

1. Outreach and recruitment of participants for classes.
2. Establishes and maintains a trusting and professional working relationship with families by providing regular contact through home visitation.
3. Administer intake, assessments, and screening tools to clients and family members.
4. Assessing family needs and referring to community resources as needed.
5. Scheduling and planning family activities.
6. With approval of their Team Lead and/or Director purchases basic needs for families as required.
7. Serve as liaison for family to community resources.
8. Provide transportation to appointments, required program classes/activities.
9. Meets with Team Lead on bi-weekly basis to evaluate status of families on caseload.
10. Provide parent & health education, case management, resource and referrals, basic needs support, transportation assistance, and/or other support services to families on caseload.



Measurable Deliverables:

1. Obtains and maintains certification in Safe care curriculum. Will carry a Safe Care caseload of 1-2 clients to be seen on a weekly basis.
2. Maintain current written records of all home visits, interaction, and contact with families/clients and file in appropriate clients files on a weekly basis.
3. Attend all required trainings and meetings.
4. Provide community education on child abuse prevention strategies on a monthly basis.
5. Develop together with Team Lead updates, reminders, and community education information on a quarterly basis.



Credentials, Skills and Abilities:

1. Maintain current licenses and certificates required for the position including but not limited to:
• First Aid • CPR • Other ________________________________________
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
3. Provide proof or work eligibility status upon request.
4. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and
socio-economic characteristics.
b. Communicate effectively in writing and verbally in English and Spanish.
c. Work in a fast paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
g. Manage time effectively and efficiently.
6. Bilingual preferred (Spanish)


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!


BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.


BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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