Provide excellent service to our internal and external customers by providing Warehouse Management System (WMS) related training and support functions. Work with leadership, colleagues, and facility to create, design, develop, and deliver quality training to site personnel relating to all aspects of the WMS system. Provide on-site and remote support as well as troubleshoot and resolve varying levels of issues.
What You'll Do :
Provide on-site training and support to all facility personnel for WMS implementations including any related interfaces or ancillary systems
provide first-level support for on-site go-live and post-go-live support to ensure the sustainability of the new WMS system
serve as second-tier support for troubleshooting and resolving regular WMS service desk tickets
Design, develop, and deliver training both in the classroom and virtually to Office Staff, Supervisors, Wave Planners, Inventory Control, Site Management, and Operators
Work with stakeholders and subject matter experts to understand, define and capture training requirements and propose appropriate learning strategies and curriculum that successfully address the needs of the target audience and involve suitable training delivery modalities
Perform needs assessment and audience analysis to determine performance gaps and identify opportunities, priorities, and appropriate training interventions
Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE, Kirkpatrick Model of Evaluation, etc. on multiple deliverables with aggressive timelines
What Experience and Education You Need :
High School Diploma
Ability to facilitate training sessions in the classroom, virtually, or 1:1
At least 3 years of WMS experience
At least 1 year of experience in Instructional Designer/eLearning Specialist/Technical Trainer
Must be able to commit up to 70% plus travel
What Could Set You Apart :
Bachelor's Degree in Education, Technology, Instructional Design, Communications, or related programs
WMS Super User experience with one of the following: Körber, HighJump, Cloverleaf, P2/Power, Red Prairie, AS400, JDA/BY, etc.
Self-motivated and directed with keen attention to detail with the ability to follow up in a timely manner
Excellent verbal communication skills and patience when working with those who are less knowledgeable
Learning Management System experience, preferably Cornerstone
Physical Requirements :
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit to a facility operating in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer :
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $73,000 - $81,000 annually. Rate may vary based on work location.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.
