Position Summary

Accounts Receivable Specialist will perform a variety of Accounts Receivable functions to ensure timely and accurate posting and collection of financial revenue transactions. Duties include processing and reconciling cash receipts, identifying opportunities for process improvement, assisting with collections, and interfacing with internal and external customers to resolve customers' accounts/billings inquiries and or /issues.

Essential Duties and Responsibilities

• Research, analyze, and proactively resolve customer account issues in coordination with Customer Care Department.


• Ability to identify, analyze, and resolve account issues and concerns related to past due balances, billing corrections, and other account discrepancies.


• Monitor accounts receivables, maintain proper A/R controls, and document all collection efforts.


• Prepare and actively communicate A/R performance reports, account analysis, and collection related activities.


• Provide invoices and other documentation to customers upon request.


• Responds to customer/account requests in a timely manner.


• Assist with related special projects, as required.


• Performs other related duties as assigned.

• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

Other special projects as assigned by Manager.

Minimum Job Qualifications

• High school diploma required; Associate's degree or equivalent from two-year college or technical school preferred.

• 1-3 years accounts receivable and general accounting experience.


• Prior Accounts Receivable/Collections skills required in order to create, maintain and enhance revenue cycle is a plus.


• Strong knowledge of Excel, Word and general accounting principals.

Qualifications Desired

• Self-motivated, with the ability to prioritize work and manage time.


• Excellent telephone and communications skills.


• Exceptional written, verbal and presentation skills.


• Ability to work cross-departmentally.


• Ability to identify and resolves problems.


• Ability to lead a project using own initiative and working as part of a team.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.

Internal Contacts

Primary internal contact is with the Accounting team and Customer Service team.

External Contacts

External contact is with the customers, clients, and governmental agencies. Additional contacts as deemed necessary.