POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s).
Responsibilities
Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
Coordinate service activities on assigned products.
Act as a resource for others as needed.
Keep abreast with industry standards and emerging technology.
Participate in special projects as needed.
Follow all company policies and procedures.
Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.
Perform all other duties as assigned by management.
Qualifications
Associate's degree in related field with 1-3 years of experience or equivalent work experience; Bachelor's degree preferred
1 - 5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PC's to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
