The Account Support Specialist will oversee all workflow processes from estimates to final products, ensuring a smooth experience for our clients. This role is essential in facilitating customer interactions and optimizing collaboration across various departments.
Job Responsibilities:
Act as the primary communication liaison between clients, design, production, sales, and external vendors.
Manage all aspects of customer orders, including estimating, quoting, purchasing, order entry, and invoicing.
Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of materials.
Identify and resolve customer issues promptly, providing effective solutions to enhance satisfaction.
Maintain detailed documentation of customer interactions and project progress to ensure transparency and accountability.
Qualifications:
Bachelor's Degree from an accredited four-year institution, or two to four years of relevant experience and/or training, or a suitable combination of education and experience.
Pre-employment background check and drug screen
Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and team members.
Strong organizational skills and attention to detail, ensuring accuracy in order processing and documentation.
Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining a positive attitude.
Prior experience in manufacturing or printing is a plus, providing insight into industry-specific processes.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
