Job Title: Senior Site Specialist - Lab Consumables
Reports To: Site Supervisor or Site Manager
Group/Division: IES/Managed Services
Career Band: 3
Location: Cambridge, MA
FLSA Status: Non-Exempt
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing in their laboratories, we are here to support them.
Position Summary:
This position is passionate about service delivery excellence. Specific activities relative to the role could include: inventory management. This position will apply the systems and applications relevant to the job function, such as: IM, eFinity, SAP and the Microsoft Office suite. Strong interpersonal skills are also required.
Essential Functions:
Assists in coordinating the staff and workload to meet or exceed efficiency performance standards for UnityTM Lab Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.
Acts as subject matter authority to answer employee, customer and sales representative's questions and resolve problems. Expertise should include:
Detailed knowledge of customer pricing agreements and relevant systems
Standard Operating Procedures
Assists with data collection, report generation and site metric development in support of contractual obligations and methodologies.
Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
Independently makes decisions and uses available resources to meet customer requirements.
Analyzes/maintains/reconciles various customer and Thermo Fisher reports.
Demonstrates proficiency at gathering, communicating and explaining job or site-specific performance metrics.
Communicates with supervisor any customer issues or potential problems.
Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
Listens to customer concerns, optimally diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works optimally with a diverse cross-functional team.
Accepts Practical Process Improvement (PPI) methodologies
Positively represent Thermo Fisher Scientific at all times throughout customer locations.
Performs other assignments to support the business when required.
Job-Specific Duties may include:
Inventory Management:
Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
Perform on-site program replenishments and disbursements.
Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.
Remove cardboard and trash as needed (detrashing).
Deliver direct shipment orders to end users.
CRIS Management
Sourcing/Order Management:
Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
Facilitate vendor and customer interaction, problem resolution, performing 3rd party & agent buys.
Minimum Requirements/Qualifications:
Must possess a minimum High School Diploma or GED.
Proven verbal, written and presentation skills
3-5 years of multifaceted meaningful experience required
Must maintain Thermo Fisher Scientifics' Four-I Values
Experience in laboratory setting or services preferred
Experience in GLP/GMP environment a plus
Detail oriented, problem solver, promotes teamwork
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at customer location.
Extensive walking is required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
Ability to lift, push and pull 50 pounds consistently.
Need to be able to use material handling equipment such as push carts and pallet jacks.
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety glasses and/or safety gloves.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all of the duties and responsibilities associated with it.
