Job Title:

IT Applications Administrator

Staff

Job Summary:


The Application Administrator will be responsible for managing and administering a suite of critical applications utilized within an IT Shared Services environment that supports three two-year state colleges which are part of the Texas State University System. Applications include TeamDynamix, Adobe Creative Cloud Applications, Adobe Sign, Microsoft Forms, Power Automate, Blackboard, Office 365 Applications (OneDrive, Teams, SharePoint), and other campus-specific applications. This role will ensure the optimal performance, security, and integration of these applications. This is an exempt, staff position reporting to the Director of Infrastructure Services.



Key Responsibilities:

• 
  Application Management:
  
  
  
  • Oversee the installation, configuration, and maintenance of designated applications, including campus-specific software.
  
  
  • Monitor application performance and implement optimizations to enhance user experience.
  
  
  
  
  
  

• 
  User Support and Training:
  
  
  
  • Serve as the primary point of contact for faculty, staff, and students regarding application-related inquiries.
  
  
  • Develop and deliver training sessions and materials to enhance user proficiency and adoption of applications.
  
  
  • Create and maintain user documentation, FAQs, and support resources.
  
  
  
  

• 
  Integration and Automation:
  
  
  
  • Collaborate with IT teams to integrate applications with existing systems and workflows, including student information systems and learning management systems.
  
  
  • Design and implement automated processes using Power Automate to improve efficiency and data management.
  
  
  • Work with stakeholders to identify opportunities for process improvements and application enhancements.
  
  
  
  

• 
  Security and Compliance:
  
  
  
  • Ensure the security and integrity of application data through appropriate access controls and user permissions.
  
  
  • Stay updated on best practices and regulatory requirements related to application management and data privacy.
  
  
  
  

• 
  Collaboration and Communication:
  

• Collaborate with cross-functional teams to identify application needs and support institutional goals.


• Communicate application updates, enhancements, and issues effectively to stakeholders.


• Participate in institutional committees or working groups related to technology and application usage.

Qualifications:


Education and Experience:Bachelor's degree in information systems, computer science or related area with two years of experience OR a related associate degree with three years of experience.


Experience in application administration, IT support, or a related role.


Proficiency in managing and supporting applications such as TeamDynamix, Adobe Creative Cloud, Adobe Sign, Microsoft Forms, Power Automate, Office 365 Applications, and other campus applications.



Skills:

Strong analytical and problem-solving skills with attention to detail.


Excellent communication and interpersonal skills.


Ability to work collaboratively in a diverse environment and engage effectively with various stakeholders.
Familiarity with IT service management frameworks and best practices.

Preferred Qualifications:


Experience administering TeamDynamix or similar IT ticketing systems such as ServiceNow, Zendesk, Jira, and/or Freshservice.
Knowledge of project management principles and tools.
Familiarity with accessibility standards and best practices in higher education.
ITIL Certification

Based on experience

Lamar State College Orange is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), sexual orientation, gender identity or expression, national origin, disability, age, genetic information, protected veteran status, and/or retaliation.

We value the safety of all members of the Gator Community at our beautiful campus on the Sabine River. LSCO publishes an Annual Security Report that provides information regarding campus Safety & Security, including topics such as crime reporting policies, information regarding programs to prevent dating violence, domestic violence, sexual assault and stalking, the procedures the College will follow when one of these crimes is reported, and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes.


If you would like to receive a paper copy of the Annual Security Report, you can stop by the Safety and Security Department, located in the Academic Center, Room 149, during regular business hours. You can request that a copy be mailed to you by calling 409-882-3910 or emailing
joseph.hargrave@lsco.edu.


You can also find the report on our website at

https://lsco.edu/student-life/safety-security/_documents/LSCO 2024 ASR.pdf

AS374P