Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs
JOB SUMMARY:
The Senior Project Manager (PRN) role is to provide assistance to the Deployment department with all aspects of large-scale customer-facing professional services projects and is directly responsible for initiating, planning, execution, control, quality, and directing all efforts related to the successful and profitable implementation of projects – spanning technical, schedule, costs and contract areas of assigned projects. This is a high profile and highly visible position that assists with the management of our customer relationship, has responsibility for driving customer satisfaction, is the primary customer point of contact, as it relates to specific projects, is the ‘face’ of NHA to the customer, and the voice of the customer into NHA. The Senior Project Manager (PRN) may manage multiple projects for our major accounts, in a fast paced and rapidly changing environment. Projects are typically related to complex systems (software and hardware) to support ATM applications and tools, in highly technical automated banking systems. This is a Pro Re Nata (PRN) or as-needed position. There are no guarantee of hours and this role is not benefits eligible. The role is to assist the full-time Project Managers with specific projects as needed. This position may also, at times, directly manage a project for a client.
ESSENTIAL FUNCTIONS:
Manage ATM projects for the assigned major financial institutions from initiation to close
Planning, pricing and developing statements of work and creating the schedules required to facilitate an integrated work effort, in conjunction with the customer and other NHA teams
Identifying and managing the required project team members and resources necessary to satisfy the Statement of Work / Contract – manage multi-skilled, multi-cultural teams including NHA, customers, consultants
Leading the project with the necessary tactical, detailed, scheduling, reporting, tracking, and administrative duties necessary to ensure the success and transparency of the projects
Maintaining project records, keep current the project tracking log details, status, issues, risks, open items, change requests, resolutions, and project closeout, including acceptance testing, training, and customer signoff
Maintain and promote timely communications through frequent project status meetings (both internal and customer-facing), weekly project reports, updated project plans, documenting and distributing meeting discussions in a timely manner
Preparing formal project status reports, conducting regular reviews and/or audits with the customer, executive steering committee and/or Project office
Resolving complex project issues, using independent decision-making and negotiation skills
Conducting QA and peer reviews of project deliverables and manage the project expectations through final acceptance
Ensuring that project deadlines and deliverables are met according to time, budget, scope, and contracted functionality
Ensuring that projects adhere and comply with standard implementation procedures
Managing the customer’s expectations, requirements and perceptions regarding the implementation process
Work with sales team to define customer requirements and understand the resources required to exceed customer expectations
Identify risks and implement appropriate controls surrounding the project management process
Coordinate ATM rollout schedules with customers and NHA field management
Translate rollout schedules into forecasted hardware demand for production
Manage performance of internal and external stakeholders against project objectives and timelines
Act as central customer escalation point responsible for ensuring all issues are resolved timely and accurately
Serve as subject matter expert in ensuring organizational readiness to exceed performance objectives
Assist in defining team goals and objectives, provide coaching to team members as needed
EDUCATION AND EXPERIENCE:
Minimum of over six years’ experience in Project Management/Program Management/ Senior Project Manager role or specific industry experience pertinent to the role’s objectives – managing complex system integration, software development or professional services Projects for ATM solutions, ATM operations, or financial (banking) industry
Strong Project Management skills and understanding of technology, such as software, hardware, networking, systems development and implementation
Successful experience in delivering professional services such as consulting, system implementation, software integration and support
Extensive business and technical experience
Four year degree in business or a technical degree
Understanding of bank ATM operations, teller functions, and how the banking transaction environment operates desired
PMI Certification strongly preferred
PREFERRED QUALIFICATIONS:
The individual must be highly self-motivated, responsive, with excellent leadership, mentoring, customer relationship, facilitation, interpersonal, written and oral communications skills, have proven project management experience, and have the ability to:
Deal with adversity and communicate challenging situations in a positive and productive manner, both with the customer and internal organizations
Manage varying degrees of priorities and demands, both internal and customer driven
Create an environment conducive to contribution, growth and achievement with an emphasis on customer-focused behavior
Work under tight deadlines
Communicate complex technical solutions to technical and non-technical audiences
Provided best practices principles in project management environment
Take ownership of issues and drive solutions
Lead and influence teams and be an effective team member
Act in an autonomous role with little, if any, management direction
Establish relationships, network and collaborate with other teams to achieve desired results
Be the voice of the customer to peers and management, and to work with executive level management
Work in both a pro-active and re-active manner concurrently
Understand and lead complex technical projects
Listen, evaluate and communicate to management on direction, recommendations, status, and critical success factors
Utilize standard project management tools and methodologies
The Project Manager interfaces and coordinates with the following organizations:
Client sponsor, executives, steering committee, project teams
NHA executives, steering committee, project teams
Professional Services management and team
Global software management and team
QA, software development, field service organization, sales and marketing, product management and support
External vendor organizations
Others as required
Other duties as assigned
PHYSICAL DEMANDS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear.
The employee is often required to sit and use their hands and fingers, to handle or feel.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Vision abilities required to perform this job include close vision.
WORK ENVIRONMENT:
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the jobholder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
The employee may be occasionally exposed to moving mechanical parts and vehicles.
The noise level in the work environment is usually quiet to moderate.
The passage of employees through the work area is average and normal.
Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran
