Job Summary: The Flamingo Everglades Marina Dockhand is responsible for assisting with all marina services offered and is expected to maintain a clean and safe dock area.
Job Description:
ESSENTIAL FUNCTIONS
Responsible for launching and/or transporting kayaks and canoes, briefing paddlers on safety, orienting them to the local area, and offering suggestions as to where they might encounter wildlife.
Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
Move skiffs and pontoon boats to and from the fuel dock.
Assist in refreshing the houseboat fleet between rentals by refilling freshwater tanks, pumping out blackwater tanks, removing soiled linens, and generally ensuring the houseboats are immaculate for the next rental.
Assist in maintaining the marina, marina grounds, buildings, and marina restrooms to ensure our marina area presents a welcoming environment to our guests.
Maintain awareness of safety issues, and report them immediately to your manager.
Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
Issue receipts, refunds, credit, or change due to customers accurately.
Maintain cash register and contents within.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Must possess a valid state driver's license.
Must be willing to complete FWC Boating Safety Training and NPS Everglades Boater Education training.
A Six Pack MMC is preferred, but not required.
Must be able to swim or be willing to wear a personal flotation device while on duty.
Interest and experience in paddle sports, camping, and local wildlife is highly desirable.
Strong customer service abilities, the desire to actively look for ways to assist customers, and to recognize when a problem has occurred and communicate it to management.
PHYSICAL AND MENTAL REQUIREMENTS
Must be able to move everything from single person kayaks to 3 person canoes, mostly with a second person but sometimes singularly.
Ability to communicate with customers and coworkers in English. Proficiency in a second language would be a plus, especially Spanish.
Ability to work outdoors in a tropical environment with the attendant heat, humidity, bugs, wildlife, and inclement weather.
EQUIPMENT USED
All Marina equipment (Boats, Kayaks, Canoes, Gas/Diesel pumps, Blackwater pumps, Dock lines, Motor Vehicles, etc.).
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
