Bachelor’s degree in IT related field or equivalent experience.
Minimum of 2 years’ experience in system configuration and administration.
Mobile Device Management application (MD-Intune, AirWatch etc.) experience required.
Demonstrated proficiency in advanced troubleshooting and support of hardware technologies including desktop, laptop, mobile devices
Familiar with monitoring tools that help drive optimization opportunities
Good understanding of end user devices (laptop, desktop, mobile) management & security.
ITIL Foundation certification desirable.
Microsoft Certified Systems Administrator desirable.
Microsoft Certified Desktop Support Technician.
Experience configuring solutions in support of M365 initiatives
Operating Systems (Win11, macOS, iOS, Android)
Good grasp of network, mobile, desktop and server technologies in use within CRS.
Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
Preferred Qualifications
In-dept understanding of Digital Workplace Services technology environment.
Agency REDI Competencies (for all CRS Staff):
Personal Accountability – Consistently takes responsibility for one’s own actions.
Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
Builds and Maintains Trust - Shows consistency between words and actions.
Collaborates with Others – Works effectively in intercultural and diverse teams.
Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)
CRS is proud to be an equal opportunity/affirmative action employer. Selection and hiring decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, color, veteran status or any other protected area.
