The Unit Coordinator works under the direction of the Nurse Manager or designee to coordinate the activities essential to the effective functioning of the patient care unit. She/he acts as a key contact person for the nursing unit; performs appropriate tasks to implement physician orders, clerical tasks, and reception duties.



Job Summary:



The Unit Coordinator works under the direction of the Nurse Manager or designee to coordinate the activities essential to the effective functioning of the patient care unit. She/he acts as a key contact person for the nursing unit; performs appropriate tasks to implement physician orders, clerical tasks, and reception duties.



Essential Functions:



• Maintains NWH CAREfirst standards of behavior while working toward accomplishing the hospital goals of acknowledging customers; introducing self; explaining situation and answering questions in a warm and welcoming manner


• Greets, directs, and assists all persons arriving on the unit; answers phone; and receives and relays messages accurately and in a timely fashion


• Maintains a clean and safe working environment assuring a positive first impression of the area


• Identifies opportunities for improvement and provides service recovery as appropriate


• Demonstrates competence in all software systems in use on the assigned unit


• Acts as liaison between the unit and other departments


• Facilitates transfers to other facilities as directed


• Transcribes physician orders appropriately, accurately, and in a timely fashion


• Orders supplies and equipment; maintains designated par levels of supplies


• Performs clerical duties related to admission, discharge, and transfer of patients, as assigned


• Maintains patient medical records


• Ensures supplies and medications, once received on the unit, are given to the RN or are stored safely and securely


• Demonstrates knowledge of emergency codes/procedures and intervenes as appropriate to the role


• Assists with the orientation of new employees


• Serves as a resource to staff, volunteers, physicians, and students


• Performs other duties as assigned



Qualifications

High school diploma or equivalent required. Previous clerical/secretarial experience in a health care setting preferred. Basic computer skills including keyboarding and medical terminology preferred.



Qualifications:



• Job Knowledge and Skills: Basic computer skills including keyboarding and medical terminology preferred


• Education: High school diploma or equivalent education


• Experience: Previous clerical/secretarial experience in a health care setting preferred


• Licenses, Certifications and/or Registrations (if applicable): N/A



Physical Environment:



The Unit Coordinator works in a satisfactory physical environment with occasional distraction from machine or related noise or exposure to unpleasant elements such as chemical fumes, human waste odors, dust or temperature variations.



Physical Standards of Job Description:



• Constantly - 75% or more of the worker's time is spent in the activity


• Frequently - 25% to 75% or more of the worker's time is spent in this activity


• Occasionally - 5% to 25% or more of the worker's time is spent in this activity


• Rarely - under 5% or more of the worker's time is spent in the activity


• N/A - not applicable



Basic activity being performed




C




F




O




R




N/A




Comments



Walking


X


Standing


X


Sitting


with back support


X


without back support


X


Reaching


Overhead


X


Forward


X


Lateral


X


Low


X


Stooping


Bending at waist


X


Crouching


Bending at knees


X


Kneeling


X


Climbing


X


Crawling


X


Twisting


X


Balance


X


Pushing Tasks by weight


5 lbs


X


5-15 lbs


X


15-40 lbs


X


40-75 lbs


X


75-100 lbs


X


Pulling Tasks by weight


5 lbs


X


5-15 lbs


X


15-40 lbs


X


40-75 lbs


X


75-100 lbs


Lifting Tasks by weight


5 lbs


5-15 lbs


15-40 lbs


40-75 lbs


75-100 lbs



Sensory Requirements




Yes




No




Comments



Visual Activity


Close paper work


CRT used


Color vision required


Visual monotony


Hearing Activity


Conversation


X


Monitoring Equipment


X


Telephone


X


Transcription


X


Background Noise


X


Sensory Discrimination


Hot/Cold


X


Sharp/Dull


X


Additional Comments: Assistive devices such as charts and wheelchairs are available to assist with pushing and pulling tasks.


The above is intended to describe the general contents and requirements of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.


RSRMGB



EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.