At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Position Summary
The Assistant Banking Center Manager is responsible for individual business development goals along with assisting with managing the sales and operations of the Banking Center. This role works in conjunction with the Banking Center Manager to ensure implementation of policies and programs, in order to achieve company objectives. Coaches Bankers and Tellers on identifying and meeting the needs of the bank’s existing and prospective customers, including answering inquiries regarding accounts and consumer loan balances, opening new accounts, and handling customer complaints. Proactively sells banking services to retail customers along with developing current and prospective business clients.
Primary Accountabilities
Extensive knowledge of consumer and business products and services and proficient with identifying cross-sell opportunities.
Strong understanding of consumer and real estate secured lending products and able to obtain NMLS-registry.
Maintain a customer base and continually deepening existing relationships.
Assists in the training, coaching and motivation of the staff in order to cross-sell the bank’s products and services and deepen customer relationships.
Support portfolio growth by identifying cross-sell opportunities and displaying sales leadership.
Assists in the delivery of quality customer service through personal contact with customer prospects and adherence to approved quality standards. Encourages, by example, staff prospecting.
Responsible for providing employees timely, candid, and constructive performance feedback through weekly check-ins, huddle meetings, individual coaching, and observation sessions along with objective performance evaluations.
Assists the Banking Center Manger in assuring effective utilization and scheduling of staff along with timesheet approval.
Communicates effectively and possess strong leadership skills to direct and coach Retail staff.
Confidently drive sales through quality service and product knowledge allowing them to achieve or exceed personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
Confident in recommending personal products, trusts, HSA’s, IRA’s, business products and services.
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
Accurately processing customer transactions, balancing, and safeguarding against fraud.
Proficient in profiling and referring to our banking partners utilizing skills obtained through internal sales training courses.
Strong decision-making skills and ability to conduct sales activities.
Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
Participate in bank sponsored community activities.
Train and mentor new hires on the teller and/or banker system.
Timely completion of all assigned learning activities.
Achieve or exceed personal and team goals as set.
Actively participate in weekly huddles and one on one coaching sessions.
Serves as relief and /or backup ABCM in other locations of Midland States Bank.
Demonstrates and models Midland States Bank core values that support the bank’s culture.
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Position Qualifications
Education/Experience:
2-3 years of relevant work experience.
Broad knowledge of bank systems, consumer loans and deposit accounts.
Cash handling and customer service background.
Proven sales experience.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Ability to:
Stand for extended periods of time.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
Other Desired Qualifications:
Multilingual speakers are encouraged to apply.
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
