Job ID: 2024-4354 Type: Full-Time # of Openings: 1 Category: Customer Service Alliance Laundry Systems
Overview
The ideal Order Management Specialist will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-paced environment. Order Management Specialists are responsible for maintaining relationships with customers, so strong communication skills are essential.
This position is based in Ripon, WI with the opportunity to work remote from home.
Responsibilities
Support customers in placing equipment and/or parts order by providing relevant information, including features, pricing, availability, and shipping schedules
Receive and enter customer orders via email and online to assure timely order processing
Follow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates
Prepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
Request freight quotes and arrange logistics for international shipments
Prepare equipment and part quotations
Create POs for intercompany ordering to support international and direct distribution
Ensures high customer satisfaction through measured KPIs
Contributes to best practices and process improvement
Qualifications
Education and Experience:
High School Diploma, or equivalent, plus 3-4 years professional work experience required
If you have a Bachelor’s degree, this will meet the experiential requirement above
2-3 years’ additional experience in a customer service, sales support, and/or logistics required
Previous experience with SAP and Zendesk preferred
Knowledge of order processing, especially in the manufacturing industry, preferred
Skills and Abilities:
Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
Systems-proficient; MS Office products, in particular
Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
Demonstrate curiosity; Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions
Resilient; Able to confidently navigate ambiguity and change; able to deal with challenging situations / customer scenarios
Standard and Physical Requirements:
Position involves sitting long periods, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.
