The Field Service Engineer is responsible for successfully completing required training on BD products and participating in field practical training as preparation for customer account assignments within an assigned territory. This position is a field based position, but will require work both in the local office as well as at customer sites throughout the US as needed.
The Field Service Engineer is required to maintain schedules for preventative maintenance inspections and installations, and respond to all repair activities for warranty and post-warranty instruments as assigned. The Field Service Engineer must successfully troubleshoot, repair and verify instrument performance on all activities and completes instrument installations, field updates, preventative maintenance inspections and all required field reporting in a timely manner. This position may also be required to provide service support outside their assigned territory. This position requires timely and accurate submittal of administrative duties including FSRs, expense reports and payroll forms.
The Field Service Engineer works to ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with Becton Dickinson's image. This position must comply with Quality, GMP, ISO and safety regulations and adheres to company travel expense policies.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is o ur Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities:
Successfully completes all formal training on core clinical and/or research BD products as required by territory assignment.
Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.
Repairs instruments of moderate complexity by troubleshooting, repairing and ensuring an acceptable level of instrument performance is achieved and with limited assistance. Works toward repair metrics as defined by the Service Organization and within the scope of the position.
Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.
Manages customer satisfaction by instilling confidence in BD Biosciences' products and services through quality workmanship and professional characteristics consistent with the BD image.
Maintains a professional image at all times through dress, behavior, oral and written communications.
Participates in development of team goals and objectives and produces results that supply to the team's core objectives.
Routinely communicates as appropriate to peers, team leaders, management, Sales and internal associates
Qualifications:
A minimum of 3 years' experience troubleshooting instruments or components
A minimum of a High School Diploma
Must be able to travel a minimum of 50%
Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
Assets:
Flow Cytometry experience is a plus
Technical military training
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological team
Prior Field Service Engineer experience
Individuals with previous experience troubleshooting medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work Location
USA CA - Milpitas 155
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
