The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider. This role will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient's enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
PRIMARY DUTIES AND RESPONSIBILITIES
Articulate the features and benefits of Home Care product line for Urology with additional responsibility for ancillary urology product line features and benefits. This includes responsibility for knowledge relative to all aspects of use and maintenance of medical supply equipment.
Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
Work in conjunction with the designated admin support team to ensure all pending documentation is completely accurately.
Coordinate the communication needed to request document revision with the Patient, Territory Manager and/or the Physician office.
Documenting the patient interaction in Salesforce by updating the patient account with call notes, updating account status, and providing reference notes to external teams.
Communication with the Territory Manager also includes e-mails and follow-up phone calls outside of the Salesforce system.
Maintain departmental call volume requirements to include inbound and outbound calls.
Maintain a positive work atmosphere that embodies BD Home Cares' philosophy- Professional excellence, teamwork, and integrity.
Maintain an exceptional level of customer service coupled with professionalism during each interaction with the Patient, Territory Manager, Physician office and fellow associates.
Meet or exceed monthly departmental goals as established by Sales Ops management
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
ANCILLARY DUTIES AND RESPONSIBILITIES
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up.
Assist other departments and team members when required or requested to help meet business needs.
Seek continual education opportunities to remain up to date with products and processes
Education and Experience:
High School Diploma or GED
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
