Williams Lea is hiring for a Technical Support Associate for our San Francisco office to work Monday to Friday from 8:00 am to 5:00 pm Pacific! Position will require up to 10% travel.
Pay: 32.00/hour
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
The Technical Support Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of software and systems support, basic troubleshooting, and incident management documentation.
Job Duties
Provide phone and hardware support to end-users for common office software applications.
Software applications supported include MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare.
Thoroughly research technical issues and document solutions for user problems in a timely manner.
Recommend or perform actions to correct software or system problems.
Handle items which were not resolved by the Level 1 team.
Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
Support remote access applications.
Troubleshoot operating system and hardware issues.
Communicate effectively with both unskilled and skilled PC users.
Handle sensitive and/or confidential documents and information.
Communicate with manager and client on job or deadline issues.
Job Qualifications
Bachelor's degree or equivalent work experience.
Minimum 5 years of experience in a corporate IT support environment preferably legal.
Word, Excel, PowerPoint, and/or Outlook certifications desired.
Microsoft systems or desktop certification desired.
Ability to work in a fast-paced team environment.
Attention to detail with emphasis on accuracy and quality.
Ability to prioritize work to balance multiple projects and deadlines.
Excellent verbal and written communication skills.
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
