Job Description:

JOB SUMMARY

This position is responsible for driving continuous process improvement within the areas of responsibility of the Benefit Services Division, including the administration of PERA’s defined benefit (DB), defined contribution (DC), 401(k), and 457 plans, to advance PERA’s strategic goals and reinforce PERA’s dedication to high-value, low-cost service to members, employers, retirees, and plan participants. Additionally, this position is also responsible for the functional support of the benefit systems infrastructure; documenting and implementing projects and processes that enhance and modify current and future benefit administration systems, user interfaces, and data utilization.

ESSENTIAL FUNCTIONS

• Partners with key benefits department staff to drive continuous process improvement by utilizing established process improvement frameworks


• Participates in the development and ongoing maintenance of interfaces and infrastructure of the benefit administration systems


• Collaborates with benefits department staff to determine functional requirements and specifications of technical projects; makes recommendations, suggests alternatives to proposed solutions, and helps prioritize the development projects based on resources available


• Collaborates with technical staff to ensure that technical designs meet the benefits business requirements


• Documents functional specifications, test plans, training plans, user stories, and deployment plans in support of development projects


• Coordinates and/or performs user acceptance testing (UAT) of changes prior to completion and release to benefits department users


• Actively supports organizational and divisional evolution initiatives as a change champion


• Researches and resolves complex data, functional issues, and operational issues within the benefit administration systems


• Understands technical and administrative risks; structures solutions to eliminate or appropriately mitigate these risks


• Communicates effectively with all stakeholders, including technical and benefits staff


• Actively seeks out and participates in training and other educational opportunities for ongoing professional development


• Maintains regular and prompt attendance in the workplace


• Carries out other duties as assigned

See Leveling Guide for additional essential functions

QUALIFICATIONS

• Bachelor’s degree in Business, Finance, or Information Systems or equivalent; five years of benefit administration, business analysis, and/or continuous process improvement experience; or equivalent combination of education and experience


• Experience in one of the following areas:

1. Working with benefit administration systems, including pension administration systems, workflow management programs, and/or contribution reporting platforms


2. Process improvement utilizing frameworks such as Lean, Six Sigma, etc.


3. Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation

• Experience working with both non-technical end users and technical development staff


• Experience with Microsoft Office applications


• Quality orientation and attention to detail


• Effective interpersonal skills including customer service, training, and conflict management skills


• Effective problem resolution, negotiation, and influencing skills


• Effective oral, written, and presentation communication skills


• Effective time management and organization skills

See Leveling Guide for additional qualifications

WORKING CONDITIONS

Standard office environment with regular computer and telephone use

HYBRID WORK OPTION

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

1. Describe your understanding of DEI (diversity, equity, and inclusion) and why it is important to this position.


2. What, in your opinion, are the key ingredients in building and maintaining successful business relationships? Please provide an example of how you have cultivated such relationships.


3. Tell us about a time you had to adapt to a significant change in your work environment. 

ABOUT COLORADO PERA

Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado’s largest pension plan, we serve and educate over 600,000 members who are former and current public employees. 

At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees’ growth through training and leadership opportunities.

To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA’s defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.

To learn more about life at PERA, watch this video or visit www.copera.org/careers.

Position Title: Benefits Business Analyst I, II, or Senior
Division: Benefit Services Division
Reports to: Senior Director of Benefit Services
Job Status: Full Time / Exempt
Salary: $71,000 - $116,000 annual, commensurate with experience
Posting Dates: 11/01/2024 - 11/17/2024

LEVELING GUIDE

Benefits Business Analyst II and Senior Benefits Business Analyst requirements include those of the preceding level or levels.

	Benefits Business Analyst I	Benefits Business Analyst II	Senior Benefits Business Analyst
Scope and Complexity of Work	Performs the essential functions listed under the guidance of more senior Benefits Business Analysts and the Senior Director	Leads continuous process improvement within the division by utilizing established process improvement frameworks Manages and documents functional specifications, test plans, training plans, user stories, and deployment plans in support of development projects Manages and/or performs user acceptance testing (UAT) of changes prior to completion and release to benefits department users Communicates complex information effectively and efficiently with all stakeholders, including technical staff, benefits department staff, and organizational leadership	Serves as an established resource on continuous improvement philosophy and implementation Manages benefits-related projects with limited scope
Education/ Experience	A combination of education and experience equivalent to 5 years of benefit administration, business analysis, and/or continuous process improvement.	A combination of education and experience equivalent to 7 years of benefit administration, business analysis, and/or continuous process improvement.	A combination of education and experience equivalent to 9 years of benefit administration, business analysis, and/or continuous process improvement.
Preferred Education	Bachelor's Degree	Bachelor's Degree	Bachelor's Degree
Knowledge	Experience in one of the following areas: Working with benefit administration systems, including pension administration systems, workflow management programs, and/or contribution reporting platforms Process improvement utilizing frameworks such as Lean, Six Sigma, etc. Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation	Demonstrated experience in one of the two following areas: Driving positive customer outcomes by application of value stream maps, voice of the customer, or other customer-centric frameworks in continuous process improvement strategies Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation	Demonstrated experience and expertise in one of the two following areas: Driving positive customer outcomes by application of value stream maps, voice of the customer, or other customer-centric frameworks in continuous process improvement strategies Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation
Skills	Quality orientation and attention to detail Effective interpersonal skills including customer service, training, and conflict management skills Effective problem resolution, negotiation, and influencing skills Effective oral, written, and presentation communication skills	Strong interpersonal skills including customer service, training, and conflict management skills Strong problem resolution, negotiation, and influencing skills Strong oral, written, and presentation communication skills Strong time management and organization skills Experience with Microsoft Visio or similar diagramming/visualization software	Advanced interpersonal skills including customer service, training, and conflict management skills Advanced problem resolution, negotiation, and influencing skills
Leadership	N/A	Participates in training and mentoring of developing Benefits Business Analysts. Leads project teams to support team and divisional goals and objectives.	Takes a leadership role in training and mentoring of developing Business Benefits Analysts. Directs tasks and establishes timelines for work items of developing Benefits Business Analysts Leads teams and initiatives to support PERA’s goals and objectives, serves an agent of change, and visibly supports BSD and PERA in pursuit of established objectives.
Preferred Qualifications	N/A	Certification in Lean continuous improvement	Advanced certification in Lean continuous improvement

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