Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Small Business Account Manager on our Business Insurance team at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
The Small Business Account Manager at Clark Insurance, a Marsh McLennan Agency, is part of our Business Insurance division which specializes in consulting on property & casualty lines of coverage. SBU Account Managers provide a high, professional standard of service to our customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers, identify needs and recommend appropriate coverages and products. In addition, the SBU Account Managers manage a book independently and are responsible for handling new business.
What can you expect to do?
Responsible for the servicing of assigned accounts independently, utilizing discretion and
independent judgment to craft solutions to be shared with customer.
Possess knowledge of carrier manuals, appetite, services and coverage forms/products available from each of our carrier partners
Advise customers/prospects on the insurance policies/products/services available for protecting their business assets
Responsible for front-end underwriting of customers to align the proper carrier and best solutions for the customer's insurance needs
Provide quotations, coverage summaries/comparisons, proposals and recommendations
Market new business and renewal submissions to carriers utilizing our standard submission forms
Responsible for customer communications, conflict resolution, and compliance on customer deliverables. Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise, keeping the team, Director/SVP informed of issues.
Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
Guide processing of mail, renewals, new business, billing, cancellations, non-renewals, reinstatements, and other administrative functions carried out by associates and analysts
Follow all systems, procedures and regulations set forth by agency, insurance carriers, and state departments of insurance
Make customers aware of the services available in other departments within the agency
Work to attain individual, department and agency business goals
Continue to update job knowledge by participating in educational opportunities
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
3-5 years of insurance service experience
Undergraduate degree or combination of industry education and experience
Property & Casualty License
Holds the Associate in General Insurance designation
Strong working knowledge of business insurance coverages
Extremely detail oriented
High level of initiative and able to work well in a team environment
Motivated, goal-oriented, persistent and skilled negotiator
Strong technical capacity with knowledge of Microsoft Office software products
Handles stressful situations and deadline pressures well
Strong communication, organization and time management skills
Results driven with a positive, professional attitude and exceptional customer service focus
Plans and executes responsibilities independently and with discretion
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
Comprehensive medical, dental and vision plans
401K and company match program
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
