REPORTS TO: Director of Client Services - Business Insurance/Property & Casualty
ESSENTIAL DUTIES & RESPONSIBILITIES:
Documentation
Manage the Client Insurance Program, utilizing agency management system. As a matter of routine, manages larger and more complex accounts than the Associate Account Executive. Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:
A point of contact with the Producer
Initiate correspondence with the marketplace
Act as a contact with vendors to ensure proper processing of requests necessary to effectively maintain the client's insurance program
Maintain positive client relationship and have the ability to analyze situations, make reasonable decisions and follow-through.
Begin to demonstrate a consultative ability to instruct and guide the client
Manage upcoming deadlines and events (perhaps under direction of Executive Team Lead, Sr. Account Executive, or Producer), informing and updating the Producer, as needed.
Manage Accounts Receivables
Manage Direct Billing with respect to Cancellations
Responsible for ensuring the following are accomplished (via delegation to Account Managers or external resources):
Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
Create and complete COPE spreadsheets, as needed.
Prepare Loss Summaries
Prepare proposals for renewal terms
Issue Acord Insurance Binders for renewal terms
Initiate Premium Finance Requests
Prepare Schedules of Insurance for delivery to client
Prepare policies for delivery to client
Process Policy Audits and Monthly Reports
Identify and resolve Accounting discrepancies
Create requests for changes to client's coverages
Process mail and phone requests on daily basis
Prepare Acord applications
Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of Insurance
Adhere to document retention software documentation guidelines
Perform Quality check and control on insurance policies in their entirety
In absence of more senior team members, provide direction and guidance to other members when appropriate
Teamwork
Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:
Delegate tasks to Account Managers, as well as outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed
Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager Job Description
Treat clients, prospects, and company employees with courtesy and respect.
Contribute to a team approach toward meeting goals and providing excellent client service.
Coordinate and monitor usage and quality of outsourcing teams
Support the training and growth of the Account Manager, being a part of their training and development
Technical Expertise
Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:
Analyze insurance quotes and make recommendations
Comprehend and interpret Insurance Contract requirements for Certificates
Communicate with insurance carriers as needed
Communicate with clients as needed
Client facing meeting as required, either in-house or offsite
Become proficient using premium analysis software.
Utilize carrier online rating programs as necessary.
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager
Design insurance program for client based on defined needs
Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.)
Identify and address any coverage gaps with producer, carrier and client
Begin to become subject matter expert and resource in area of interest or technical capability.
REQUIREMENTS:
Licensed: Texas P&C Agent preferred
Education: Bachelor's Degree, preferred
(Internal) 18-36 months of Associate Account Executive experience preferred
(External) Minimum of 3-5 years of midmarket Commercial Account Manager experience preferred
Completion of CIC and CRM preferred
If no designation, then 5-7 years of experience as an Account Manager preferred
Demonstrate ability to multi-task and prioritize work
Willingness to work to meet client needs beyond scheduled hours.
Proficient at Word, Excel, and current internet technologies.
Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
Ability to learn, analyze and comprehend commercial lines of insurance.
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
